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Cape Town

    Travel Support - Cape Town, South Africa - ABC Worldwide

    ABC Worldwide
    ABC Worldwide Cape Town, South Africa

    5 days ago

    ABC Worldwide background
    Description
    Ensure that all travellers receive e-documentation within 30 plus days of travel – including reconfirmation of all services and ad-hoc administrative functions for the pod. Management of incoming calls / enquiries received within the business through toll free or switchboard queues.

    Key Areas of Responsibility

    Target achievement

    • All assigned documentation is delivered without errors

    • All assigned documentation is completed within weekly deadlines

    • All documentation is saved on SharePoint for access during an emergency

    • The shared drive is kept neat / relevant and meeting removal deadlines

    Quality assurance and documentation

    • Updating the customer Service Report with latest updates on each assigned document daily

    • All services to be reconfirmed to identify errors

    • Produce vouchers, itineraries, travel packs and E-Tickets

    • Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure

    • Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation

    • Continually identify ideas, information, content improvements and recommendations which will improve our documentation

    Enquiry and toll-free management

    • Managing incoming toll-free and switchboard calls

    • Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly

    Inbox management

    • For allocated buddy

    Partner postcards

    • Ensure postcard notes are sent to clients at the relevant partner properties

    Qualifications
    • Relevant tertiary qualification (Advantageous)
    Experience
    • 1– 2 years of general or sales administration experience (Essential)
    • Experience in travel coordination / administration (Advantageous)
    Skills & Competencies
    • Ability to work with others
    • Exceptional written and verbal communication skills
    • Learning and researching
    • Delivering results and meeting customer expectations
    • Adapting and responding to change
    • Coping with pressure and setbacks
    • Seamless administration and organizational skills
    • Numerical literacy
    • Computer and software literate (MS Word suite, CRM systems, Google, etc.).
    Attributes & Behaviour
    • Results orientated and target driven
    • People-focused
    • Accountable
    • Respectful
    • Excellence
    • Integrity
    • Resilient
    • Confident
    • Proactive
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