Travel Trade Support Executive - Cape Town, South Africa - Tanya Serra

Tanya Serra

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Posted: 15-Apr-2023

Location: Cape Town

The Travel Trade Support Executive - Southern Africa is responsible for supporting the team of Account Managers, Account Directors and GSAs located in the assigned territories through timely and accurate delivery of a series of administrative tasks.

The role is responsible for keeping in regular contact with the Customers managed by the team of Account Manager/Directors and GSAs within the geographic markets, assisting them with conversion of FIT and MICE enquiries, special and specific requests, investigations on unpaid commissions, market reports etc.

The role is responsible for preparing crafted proposals and offers for groups quotes as directed by the managers, using relevant BI tools, Infohub and information at hand or from properties.

The role is responsible for keeping in constant contact with the Customers in all relevant markets, to follow progress of all groups negotiations, and updating OSC and all account management systems with up to date and accurate information about productivity and account performance.

The role is also required to have regular communications with the sales teams at property level, to ensure the information provided to Customers is always relevant, current and personalized.

The purpose of this role is to alleviate the administrative burden from the above property sales teams as and where possible and necessary, allowing them to effectively concentrate on business development and revenue generation to meet pre-set quarterly and annual targets/goals.

Another important purpose of this role is a personal contribution to enhance the overall Customer experience by minimizing the time elapsing between a Customer request and the elaboration of a personalized answer and constant, relevant communications with customer from someone within market or same time zone.