Customer Service Associate – French - Cape Town, South Africa - Initiate International

Description

Are you passionate about sports and fluent in French? Do you thrive in a dynamic and fast-paced environment? Join our team in Cape Town as a Customer Service Associate specializing in French support for our exciting sports betting platform

Responsibilities:

• French Language Support:
  • Provide exceptional customer service in French through various channels, including email, chat, and phone.
    
  • Assist French-speaking customers with inquiries, account-related issues, and provide information about our sports betting services.
    
• Product Knowledge:
  
• • Become an expert in our sports betting platform, understanding features, promotions, and ensuring accurate information is provided to customers.
    
  • Stay up-to-date with the latest sports events and odds to assist customers effectively.
    
• Problem Resolution:
  
• • Investigate and resolve customer issues promptly, ensuring a positive resolution for all parties involved.
    
  • Collaborate with other departments to escalate and resolve complex cases
    
• Communication:
  • Maintain clear and effective communication with customers, delivering information in a professional and friendly manner.
    
  • Collaborate with the broader customer service team to share insights and improve overall service quality.
    
• Compliance:
  • Adhere to company policies, guidelines, and industry regulations to ensure a secure and fair gaming environment for customers.
    

Qualifications:

• Fluent in both written and spoken French.
  
• Excellent communication skills in English.
  
• Previous customer service experience, preferably in the gaming or sports betting industry.
  
• Strong problem-solving abilities and attention to detail.
  
• Enthusiastic about sports and knowledgeable about various sports events.
  

Additional Information:

• Competitive salary and benefits package.
  
• Opportunities for career growth within a rapidly expanding industry.
  
• Fun and dynamic work environment with a passionate team.
  
• Training provided to ensure familiarity with our sports betting platform.
  

If you are a French speaker with a passion for sports and customer service, we want to hear from you

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Betting, Compliance, Customer Service, Customer Service Associate - French, Customer Service Associate - French (Sports Betting), French, French (Sports Betting), French Language Support, Problem Resolution, Product Knowledge, Sports Bettting, Sports Book, Sportsbook