- French Language Support:
- Provide outstanding customer service in French through various channels, including phone, email, and chat.
- Assist French-speaking customers with account inquiries, betting assistance, and troubleshooting.
- Provide outstanding customer service in French through various channels, including phone, email, and chat.
- Product Knowledge:
- Develop expertise in our sports betting platform, staying updated on features, promotions, and betting options.
- Stay informed about sports events, odds, and industry trends to provide accurate information to customers.
- Develop expertise in our sports betting platform, staying updated on features, promotions, and betting options.
- Issue Resolution:
- Investigate and resolve customer concerns promptly, ensuring a positive resolution and customer satisfaction.
- Collaborate with internal teams to escalate and resolve complex issues as needed.
- Investigate and resolve customer concerns promptly, ensuring a positive resolution and customer satisfaction.
- Communication:
- Maintain clear and professional communication with customers, delivering information in a friendly and engaging manner.
- Work collaboratively with team members to share insights and best practices for delivering exceptional customer experiences.
- Maintain clear and professional communication with customers, delivering information in a friendly and engaging manner.
- Compliance:
- Adhere to company policies, guidelines, and regulatory requirements to ensure a secure and fair gaming environment for customers.
- Adhere to company policies, guidelines, and regulatory requirements to ensure a secure and fair gaming environment for customers.
- Fluent in both written and spoken French.
- Excellent communication skills in English.
- Previous experience in customer service, preferably in the gaming or sports betting industry.
- Passionate about sports with a solid understanding of various sports events and betting terminology.
- Strong problem-solving skills and attention to detail.
- Competitive salary and benefits package.
- Opportunities for career growth within a dynamic and growing industry.
- Collaborative and supportive work environment with a focus on teamwork and continuous improvement.
- Comprehensive training provided to familiarize yourself with our sports betting platform and processes.
French Customer Experience Representative for Sports Betting - Cape Town, South Africa - The Conexus Group Africa
Description
Job DescriptionAre you passionate about sports and delivering exceptional customer experiences? Join our team in Century City, Cape Town, as a French Customer Experience Representative for Sports Betting. Be part of a dynamic and exciting environment, where you'll engage with customers in French and provide top-notch support for our sports betting platform.
Responsibilities:
Qualifications:
Additional Information:
How to Apply:
If you're fluent in French, passionate about sports, and committed to delivering exceptional customer experiences, we want to hear from you
Our Client is an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability
Requirements
Cape Town, Customer Experience, Customer Representative, Customer Service, French, French (Sports Betting), French Customer Experience Representative, French Customer Experience Representative for Sports Betting, Gaming, iGaming, South Africa, SportsbetRequirements
Betting, Compliance, Customer Service, Customer Service Associate - French, Customer Service Associate - French (Sports Betting), French, French (Sports Betting), French Language Support, Problem Resolution, Product Knowledge, Sports Bettting, Sports Book, Sportsbook