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Cape Town
Aphiwe Matikimca

Aphiwe Matikimca

Customer Service Agent

Customer Service / Support

Cape Town, City of Cape Town

Social

Services provided

  • Respond to customer inquiries via phone, email and/or chat in a timely and professional manner.
  • Provide accurate and detailed information about our products/services.
  • Address and resolve customer concerns, issues and inquiries.
  • Be the first point of contact for customers or potential customers and correctly assist or delegate the customers to the correct person.
  • Assist potential customers or current customers with any profile queries or assist the customer with any queries during the onboarding process.
Customer service agent
Customer support
Approximate rate: ZARR 10,000 per hour

Experience

  • Respond to customer inquiries via phone, email and/or chat in a timely and professional manner.
  • Provide accurate and detailed information about our products/services.
  • Address and resolve customer concerns, issues and inquiries.
  • Be the first point of contact for customers or potential customers and correctly assist or delegate the customers to the correct person.
  • Assist potential customers or current customers with any profile queries or assist the customer with any queries during the onboarding process.

Education

National Certificate Vocational level 4

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