Sivuyile Ganeko
Customer Service / Support
Services provided
As a customer service professional with three years of experience, I am confident in my ability to provide excellent service and support to any team. In my previous role, I handled customer inquiries via phone, email, and live chat, successfully resolving a high volume of customer issues.
My biggest strengths are empathy and strong communication skills. I actively listen to the customer and then guide them through problem-solving or explain the steps I'm taking to assist them. I make an effort to empathize with the customer's perspective and ensure I understand their needs thoroughly.
Experience
I have experience in banking sales, telephone sales, sales coordination, as well as customer service in a financial environment.
Education
Matriculated in 2008
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