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Sivuyile Ganeko

Sivuyile Ganeko

Customer Service Representative

Services provided: Customer Support Representatives , Support - Virtual Assistant Services

Cape Town, City of Cape Town
R75 / hour
Approximate rate

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About Sivuyile Ganeko:

As a customer service professional with three years of experience, I am confident in my ability to provide excellent service and support to any team. In my previous role, I handled customer inquiries via phone, email, and live chat, successfully resolving a high volume of customer issues.

My biggest strengths are empathy and strong communication skills. I actively listen to the customer and then guide them through problem-solving or explain the steps I'm taking to assist them. I make an effort to empathize with the customer's perspective and ensure I understand their needs thoroughly.

Experience

I have experience in banking sales, telephone sales, sales coordination, as well as customer service in a financial environment.

Education

Matriculated in 2008 

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