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Cape Town
Sivuyile Ganeko

Sivuyile Ganeko

Customer Service Representative

Customer Service / Support

Cape Town, City of Cape Town

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Services offered

As a customer service professional with three years of experience, I am confident in my ability to provide excellent service and support to any team. In my previous role, I handled customer inquiries via phone, email, and live chat, successfully resolving a high volume of customer issues.

My biggest strengths are empathy and strong communication skills. I actively listen to the customer and then guide them through problem-solving or explain the steps I'm taking to assist them. I make an effort to empathize with the customer's perspective and ensure I understand their needs thoroughly.

Customer service representative
Customer support
Approximate rate: ZARR 75 per hour

Experience

I have experience in banking sales, telephone sales, sales coordination, as well as customer service in a financial environment.

Education

Matriculated in 2008 

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