Jobs
>
Cape Town

    Collections Manager - Cape Town, South Africa - Liquid Thought

    Liquid Thought
    Liquid Thought Cape Town, South Africa

    5 days ago

    Default job background
    Full time
    Description

    THE MAIN PURPOSE OF THE ROLE

    To drive daily operations and collections within the Team and engage with External debt collectors, Management of accounts, soft trace process, reconciliations, compliance of Service level agreements and reporting. The candidate must have good and strong leadership skills.

    JOB REQUIREMENTS

    • Grade 12
    • Business Diploma /Degree or Credit Management level 5
    • Experience in Collections preferably a call center set up.
    • Proficient in MS Office Packages i.e. Advanced Excel, Word, PowerPoint, and Outlook
    • Minimum 5 years of experience managing a collections team
    • Understanding Debicheck payments and collections system and rules
    • Understanding of alternative payment gateway partners and processes
    • Data Analysis Skills
    • Knowledge of the In-Duplum rule, the Prescription Act, the Debt Collectors Act and the National Credit Act
    • Experience in collections in Pay Day Loans / Micro-lending environment is an added advantage.
    • Experience with auto-dialler systems.

    SKILLS

    • Team Management
    • Hiring and on job training of team members
    • Team performance management
    • Attention to detail.
    • Ability to handle pressure.
    • Deadline/Target driven.
    • Excellent communication and writing skills.
    • Analytical skills
    • Planning skills
    • Problem-solving skills.
    • Reporting skills

    KEY PERFORMANCE AREAS

    • Portfolio Management. Understand the portfolio and drive collections through smart and strategic processes.
    • Optimise collections activities to ensure the business has sound liquidity and working capital.
    • Daily management and monitoring of performance against set forecast targets, utilising reports available and month-to-date performance.
    • Daily management of collections Campaigns through different channels
    • Compilation and distribution of daily collections reports to relevant stakeholders
    • Query process and consumer queries and escalations are managed and executed timeously.
    • Weekly management and reporting of collections activities status to Senior Management
    • Monthly EDC portfolio balancing process, which includes reconciliation of accounts, allocation and retraction of accounts, clean up, and movement of accounts to relevant buckets.
    • Ensure EDCs operate within the terms of the Service Level Agreement
    • Create Content Strategy for different Collections Tools (Script, SMS, IVM, AND/OR Emails, Messengers).
    • Regularly analyse key performance indicators (KPIs) and perform trend analysis to provide concise summaries and root-cause analysis of performance trends to senior management.

    REPORTS

    • Collections Forecast Report
    • Soft Trace Report
    • Debicheck Suspended accounts report.
    • Daily/weekly collections report
    • Agents Efficiency Reports
    • Compiling ad-hoc reports and additional project support
    • Providing input to monthly Reports
  • Infinite Debt Solutuions

    Collections Manager

    1 week ago

    Infinite Debt Solutuions Cape Town, South Africa

    We are looking for a Collections Manager whom is professional, energetic, dynamic, driven and able to lead a team. · **DUTIES AND RESPONSIBILITIES** · To lead and develop a working relationship with clients and employees, taking responsibility for the development of strategic act ...

  • Valenture Institute

    Collections Manager

    1 week ago

    Valenture Institute Cape Town, South Africa

    Valenture is an exciting new start-up in the online education space. Our mission is to evolve what it means to "go" to school by transforming physical limitations into digital opportunities. We do this by providing students worldwide with a fully supported, global online high sch ...

  • Nimble Group

    Collections Team Manager

    4 days ago

    Nimble Group Cape Town, South Africa

    **Reporting to**: Operations Manager · **Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved. · **Location**: Woodstock, Cape Town · **KEY PERFORMANCE AREA ...

  • Right People Solutions

    Outsource Collections Manager

    4 days ago

    Right People Solutions Cape Town, South Africa

    **Senior Manager: External Debt Collections & Recoveries** · We need an industry expert who will be based at Head Office and be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and man ...

  • MCI Careers

    Outbound Collections Manager

    3 days ago

    MCI Careers Cape Town, South Africa

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: · **Job Title**: Outbound Collections Manager · **Job Type**: Full-time, Permanent · **Location**: Onsite, Cape Town (US hours) · **About Us**: · MCI is a leading Business Process Outsourcing (BPO) company that specia ...

  • Armstrong Appointments

    Manager: Outsource Collections

    1 week ago

    Armstrong Appointments Cape Town, South Africa

    Our client in the retail industry based in Cape Town are currently seeking the skills of a Manager: Outsource Collections & Recoveries · **Main job function** · - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meet ...

  • Truworths

    Manager: Outsource Collections and Recoveries

    1 day ago

    Truworths Cape Town, South Africa

    **Key Responsibilities**: - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of stra ...

  • Right People Solutions

    Senior Manager: External Debt Collections

    10 hours ago

    Right People Solutions Cape Town, South Africa

    **Senior Manager: External Debt Collections & Recoveries** · We need an industry expert who will be based at Head Office and be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and man ...

  • The Roberts Connexion

    Senior Manager: External Debt Collections

    4 days ago

    The Roberts Connexion Cape Town, South Africa

    **Senior Manager: External Debt Collections & Recoveries** · We need an industry expert who will be based at Head Office and be responsible for maximising outsourced early and late-stage collections, as well as post-charge-off collections (recoveries) by effectively engaging and ...

  • CARTRACK (PTY) LTD

    Collections Call Centre Manager

    1 week ago

    CARTRACK (PTY) LTD Rosebank, South Africa

    Responsibility: · - Investigation and implementation of new initiatives to enhance the running of the department to increase collections · - Improve the collections' function · - Manage the call centre · - Set targets for the Individual Collections Call Centre · - Conduct intervi ...

  • Capfin

    Collections Manager

    10 hours ago

    Capfin Northern Suburbs, South Africa

    The key focus of this position is to improve and maintain agreed delinquency levels by maximizing yields and minimizing write off. Your ability to motivate and build high performing teams and to work in a high-pressured environment is essential to successfully execute on the Coll ...

  • Tenacity Financial Services

    Middle Stage Collections Team Manager

    1 week ago

    Tenacity Financial Services Northern Suburbs, South Africa

    The Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activ ...

  • Tenacity Financial Services

    Middle Stage Collections Team Manager

    3 days ago

    Tenacity Financial Services Northern Suburbs, South Africa

    **Job Purpose** · The main purpose of the role is to manage the daily activities and drive the performance of a team of Collection agents, in order to meet the business objectives by improving and maximizing the collection of outstanding revenue for private label card accounts th ...

  • Tenacity Financial Services

    Team Manager: Early Stage Collections

    1 week ago

    Tenacity Financial Services Northern Suburbs, South Africa

    To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing ...

  • Western Cape Government

    Archivist: Collection Management Services

    2 days ago

    Western Cape Government Cape Town, South Africa Permanent

    Minimum Requirements · An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification) in Archival studies or with history as a main subject; A valid code B (or higher) driving licence. Note: People with disabilities that restrict driving abilities but have ...

  • Koegelenberg Attorneys

    Call Centre Manager Debt Collection

    1 week ago

    Koegelenberg Attorneys Stellenbosch, South Africa

    **Role title**: Call centre manager - debt collection · **Reports to**: operations manager · Main purpose of the role · Manage the overall operations of the call centre, driving processes and procedures to ensure a high level of performance and achieving the identified collection ...

  • fenwick boshoff attorneys

    Legal Debt Collecting Call Centre Manager

    1 week ago

    fenwick boshoff attorneys Brackenfell, South Africa

    Job Responsibilities · - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. · - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. · - Manage and improve cen ...

  • fenwick boshoff attorneys

    Legal Debt Collecting Call Centre Manager

    1 week ago

    fenwick boshoff attorneys Brackenfell, South Africa

    Job Responsibilities · - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. · - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. · - Manage and improve cen ...

  • RMV Solutions Pty Ltd

    Outsource Collections and Recoveries

    1 week ago

    RMV Solutions Pty Ltd Cape Town, South Africa

    Key Responsibilities- Support the Senior Manager in the execution of Outsource collections and Recoveries strategies · - Responsible for meeting collections targets by managing day to day relationships with external collections agencies · - Give input to the development of strate ...

  • Lendplus Technology

    Collections Team Leader

    1 week ago

    Lendplus Technology Cape Town, South Africa

    Requirements: · - High motivation and desire to demonstrate the potential and grow within the organization; · - Strong analytical skills and consistency in decision-making; · - Experience as Collections Team Lead/Collections Supervisor/Deputy Head of Collections Department; · - 1 ...