Collections Call Centre Manager - Rosebank, South Africa - CARTRACK (PTY) LTD

CARTRACK (PTY) LTD

Verified Company

Rosebank, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Responsibility:

Investigation and implementation of new initiatives to enhance the running of the department to increase collections
Improve the collections' function
Manage the call centre
Set targets for the Individual Collections Call Centre
Conduct interviews for new staff
Report on and forecast collections
Approve credit notes and refunds
Ensuring compliance with Cartrack Policies and Procedures Keeping the team motivated and committed to the achieving of set goals
Providing ongoing, continuous feedback to senior management
Providing ongoing, continuous guidance to consultant
Always promoting a good working relationship with colleagues and working towards and maintaining good working relationships with other departments
Always being a role model for staff and an example of how results are achieved
Constant monitoring of activity levels and productivity of staff
Generating of Daily, Weekly and Monthly reports
Effective management of staffrelated issues, including Performance Management and Disciplinary procedures. Approve leave, overtime and incentives monthly Requirements
National Senior Certificate / Grade 1
Distinction in Mathematics
Relevant Business or Engineering Degree preferred
2 years minimum Call Centre Manager experience required
Previous Collections Industry Experience advantageous

Requirements:

Microsoft Excel

Advanced
Solid experience with advanced formulas in Microsoft Excel
Excellent analytical skills along with the ability to create and present detailed reports
Team management and negotiation skills
Problemsolving attitude
Adaptability
Excellent communication and interpersonal skills
A team player and also able to work independently
Emotional intelligence and Assertive
Strong administration skills