Quality Assessor - Rosebank, South Africa - CARTRACK (PTY) LTD

CARTRACK (PTY) LTD

Verified Company

Rosebank, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

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A skilled/experienced Quality assessor in a Call Centre sales environment to fill a quality quality assurance role within the QA department

The assessor must have the knowledge and skills in sales objection handling and selling techniques within a Call Centre environment.
The quality assessor will be required to listen to sales/nonsales calls withing the Cartrack Call Centre.
The quality assessor will be tasked a daily and monthly call evaluation target.
Providing detailed feedback and trend analysis for development of Sales agent in objection handling, selling skills and agent behavior that improves sales conversion.
The QA will be required to attend skills training in quality processes and procedures, campaign, product and pricing, objection handling and selling skills training as well as daily/weekly call calibration sessions.
The requested quality assessor will be tasked to a specific campaign for daily evaluations and escalations on trends.
Required 2 to 3 years quality assurance experience in a call centre environment.
Excellent communication skill (written and spoken), confident and enthusiastic as the quality assessor will be providing written and spoken feedback to senior management.
Excellent listening skills, detail orientated, motivated and willing to learn.
Able to provide good time management and added quality assurance and sales skills to the QA department.
Excellent use of excel, reporting and tracking of quality trends.
The above quality assessor is required to ensure the quality department meets the required targets in evaluations and feedback for development.