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    Operations Area Manager - Johannesburg, South Africa - Staff Unlimited Recruitment

    Staff Unlimited Recruitment
    Staff Unlimited Recruitment Johannesburg, South Africa

    1 week ago

    Default job background
    Full time
    Description

    As an Area Manager, you will be responsible for the strategic and operational management of multiple practices within a designated region. Your primary goal is to ensure the efficient and effective delivery of services, exceptional patient care, and the attainment of business objectives.

    Key Responsibilities:

    • Operational Management:
    • Oversee day-to-day operations of multiple optometry practices.
    • Ensure compliance with industry regulations, standards, and company policies.
    • Implement and optimize operational processes to enhance efficiency and patient satisfaction.
    • Financial Management:
    • Develop and manage budgets for each practice.
    • Monitor financial performance, identify areas for improvement, and implement corrective actions.
    • Drive revenue growth through strategic initiatives.
    • Staff Management:
    • Recruit, train, and supervise optometrists and support staff.
    • Foster a positive work environment and provide leadership to the team.
    • Conduct performance reviews and address staffing needs.
    • Quality Assurance:
    • Implement and uphold quality standards in optometric care.
    • Ensure adherence to best practices and continuous improvement in service delivery.
    • Address customer feedback and implement improvements as needed.
    • Marketing and Business Development:
    • Develop and execute marketing strategies to attract and retain patients.
    • Identify business development opportunities and partnerships.
    • Analyze market trends and adjust strategies accordingly.
    • Inventory and Supply Chain Management:
    • Manage inventory levels and supply chain logistics for optical products.
    • Optimize ordering processes to maintain adequate stock levels.
    • Monitor product quality and vendor relationships.
    • Technology Integration:
    • Stay abreast of technological advancements in optometry.
    • Implement and integrate relevant technologies for enhanced patient care and operational efficiency.

    Qualifications & Experience:

    • Com Degree or Diploma (retail/finance management or related).
    • Minimum 5 years operational management experience within a multi-site environment.
    • Extensive people management and leadership experience of junior management employees.
    • Financial management experience (budgets, profit and loss statements financial rations, etc.)
    • Willingness to travel.

    Key Competencies:

    • Technical Skills – Proficient in retail, financial, risk, human resource and change management and having business acumen.
    • Communication - Strong verbal and written communication skills. Ability to articulate issues and work collaboratively with cross-functional teams.
    • Analytical Skills - Keen attention to detail and the ability to analyze complex software systems to identify potential areas of weakness.
    • Problem Solving and Decision-making skills - Strong problem-solving and decision-making skills to identify key improvement areas and to assist with providing the best solutions.
    • Adaptability - Ability to adapt to changing project requirements and priorities.
    • Team Player - Collaborative mindset with the ability to work effectively within a team environment.
    • Commercial and entrepreneurial awareness

    Essential Competencies:

    • Deciding and initiating action
    • Leasing and supervising
    • Delivering results and meeting customer expectations
    • Adhering to principles and values
    • Presenting and communicating information
    • Analyzing
    • Planning and organizing
    • Coping with pressures and setbacks
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