Operations Area Manager - Johannesburg, South Africa - Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC

Description

As an Area Manager, you will be responsible for the strategic and operational management of multiple optometry practices within a designated region. Your primary goal is to ensure the efficient and effective delivery of optometric services, exceptional patient care, and the attainment of business objectives.

Key Responsibilities:

• Operational Management:
• Oversee day-to-day operations of multiple optometry practices.
• Ensure compliance with industry regulations, standards, and company policies.
• Implement and optimize operational processes to enhance efficiency and patient satisfaction.
• Financial Management:
• Develop and manage budgets for each practice.
• Monitor financial performance, identify areas for improvement, and implement corrective actions.
• Drive revenue growth through strategic initiatives.
• Staff Management:
• Recruit, train, and supervise optometrists and support staff.
• Foster a positive work environment and provide leadership to the team.
• Conduct performance reviews and address staffing needs.
• Quality Assurance:
• Implement and uphold quality standards in optometric care.
• Ensure adherence to best practices and continuous improvement in service delivery.
• Address customer feedback and implement improvements as needed.
• Marketing and Business Development:
• Develop and execute marketing strategies to attract and retain patients.
• Identify business development opportunities and partnerships.
• Analyze market trends and adjust strategies accordingly.
• Inventory and Supply Chain Management:
• Manage inventory levels and supply chain logistics for optical products.
• Optimize ordering processes to maintain adequate stock levels.
• Monitor product quality and vendor relationships.
• Technology Integration:
• Stay abreast of technological advancements in optometry.
• Implement and integrate relevant technologies for enhanced patient care and operational efficiency.

Qualifications & Experience:

• Com Degree or Diploma (retail/finance management or related).
• Minimum 5 years operational management experience within a multi-site environment.
• Extensive people management and leadership experience of junior management employees.
• Financial management experience (budgets, profit and loss statements financial rations, etc.)
• Willingness to travel.

Key Competencies:

• Technical Skills – Proficient in retail, financial, risk, human resource and change management and having business acumen.
• Communication - Strong verbal and written communication skills. Ability to articulate issues and work collaboratively with cross-functional teams.
• Analytical Skills - Keen attention to detail and the ability to analyze complex software systems to identify potential areas of weakness.
• Problem Solving and Decision-making skills - Strong problem-solving and decision-making skills to identify key improvement areas and to assist with providing the best solutions.
• Adaptability - Ability to adapt to changing project requirements and priorities.
• Team Player - Collaborative mindset with the ability to work effectively within a team environment.
• Commercial and entrepreneurial awareness

Essential Competencies:

• Deciding and initiating action
• Leasing and supervising
• Delivering results and meeting customer expectations
• Adhering to principles and values
• Presenting and communicating information
• Analyzing
• Planning and organizing
• Coping with pressures and setbacks