Area Manager - Johannesburg, South Africa - Nandos Careers

Nandos Careers

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

To lead and manage Casas within an allocated portfolio to improve performance, growth and profitability. Manage multiple Franchise and Corporate owned Casas.

Minimum Requirements:

Degree or equivalent NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management)

Driver's License and own vehicle

5-8 years' experience in a middle management role in a restaurant or retail environment

Knowledge

Knowledge of restaurant operations including people, product and customer processes (Advanced)
Knowledge of running of multiple restaurants / business units (Advanced)
Knowledge of real estate for business and footprint expansion (Intermediate)
Knowledge of labour practices and bargaining councils (Advanced)
Knowledge of Nando's Technical Operations Standards and back office systems (Advanced)
Knowledge of operations audits (Advanced)
Communication skills both written and verbal (Advanced)
Financial acumen (Advanced)
Coaching and mentoring skills (Advanced)

Microsoft Office skills (Advanced)

Duties and Responsibilities:

People management

Provide input and implement Nando's People policies and procedures
Coordinate activities and manage performance of Patraos in the portfolio to ensure operational excellence, to maximise returns on investments, and to increase productivity
Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations
Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management, including attending CCMA / Bargaining Council hearings
Monitor behaviour in the Casa to ensure that any form of abuse of Nandocas is reported, addressed and managed accordingly
Draw on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio
Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities

Operational management

Oversee Casa activity including Escudo (Internal Compliance Audit), Talk to Nandos, SOS, Qpro (External Compliance Audit) and sales growth indicators to ensure alignment with corporate goals and operational objectives
Manage adherence to Brand standards and operating policies and procedures
Implement and enforce Company regulations and ensure strict compliance with Occupational Health and Safety, Labour and other related legislation
Conduct regular Casa visits to identify problems, concerns and opportunities for improvement and to guide Patraos in the implementation of solutions
Address and resolve customer complaints that have been escalated
Address and rectify identified breaches and operational directives
Maintain an optimum headcount for Casas within portfolio that balances EBITDA (Profit) targets with seasonal fluctuations and customer service requirements
Coordinate activities for revamp and acquisition projects
Ensure trading, liquor and Halaal licenses/certifications are in place
Monitor gross profit in line with monthly theoretical
Identify risks and factors affecting business continuity and implement plans to improve the business following quarterly meetings with FRS and Patrao
Track the scorecard (HHIYH/ Brand Scorecard) for Casas and work with the Patrao to address concern areas
Report on key metrics for the portfolio, including presenting a quarterly review
Onboard new and acquisition Casas for the portfolio, ensuring comprehensive due diligence and the implementation of Corporate standards
Work with the Loss Prevention Officer to identify and implement risk management and prevention controls in the portfolio and contribute to the investigation process

Marketing and business development

Provide input into development and implementation of plans and strategies for growth within portfolio
Monitor the implementation of national, regional and local marketing plans and initiatives
Work with Marketing to identify and manage marketing activation and stimulate localised marketing initiatives
Coordinate and execute quarterly CSI and community initiatives
Scan the local area portfolio to identify emerging trends that will affect the Casas
Work with the Patrao to identify opportunities to increase customer headcount and generate sales growth through incasa marketing campaigns

- including initiating contact to drive large scale orders

Budgeting and financial management

Provide input into the annual budget and forecasting process
Monitor adherence to financial policies, processes and budgets
Monitor Casa performance and daily sales figures versus budget and targets
Monitor Casa expenses, analysing variances and initiating corrective action
Coordinate the financial review process (202)
Report operational and financial risk to senior management for analysis and mitigation
S