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    Retail Managers - Pretoria, South Africa - People Dimension

    People Dimension
    People Dimension Pretoria, South Africa

    Found in: Talent ZA C2 - 6 days ago

    People Dimension background
    Full time
    Description

    Introduction

    A leading company in the Butchery/ Meat Industry is looking for an experienced Retail Manager in their butcheries around Silverton,Heidelberg and Honeydew.

    Desired Experience & Qualification

    • JOB ROLE REQUIREMENTSQUALIFICATIONS
      • Grade 12
      • Diploma/Degree in Retail or Business or related qualification will be advantageous
      EXPERIENCE
      • Manage staff clocking via ERS.
      • Maintan and understand the system Meat Matrix.
      • Manage and maintain CCTV cameras.
      • Ensure availability of physical security guards in store.
      • Manage the alarm system internally.
      • Minimum of 5 years' experience working in a retail environment, ideally in a managerial or leadership level.
    • KNOWLEDGE REQUIRED
      • Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
      • Knowledge of stock management systems like ERP, Meat matrix, e.t.c
      • Knowledge and understanding of FMCG environment and related legislation
      • Management of perishable products with short shelf life especially in meat industry
      • Understanding of retail consumer behaviour and purchasing trends
      • Understading of the retail and meat market
      SKILLS REQUIRED
      • English Proficiency (read, write and speak).
      • Excellent verbal and written communication skills.
      • Proficient in MS Office Suite.
      • Demonstrable analytical skills.
      • Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
      • Excellent interpersonal skills and ability to communicate effectively.
      • Exceptional customer service and people management skills.
      • Energetic and self-starter.
      KEY PERFORMANCE AREAS (KPA'S)JOB ACTIVITIES1. Stock ManagementStock Ordering
      • Place orders with factories and other suppliers
      • Follow up on orders
      • Manage deliveries, delivery dates and stock upon arrival
      • Manage stock order volumes
      Stock Receiving
      • Receive ordered stock
      • Report delivery shortfalls, and damages
      • Follow up on non-received stock
      • Capture received stock on Meat Matrix
      Stock controlling
      • Daily stock levels reporting
      • Run stock depletion reports- cashiers
      • Balance off with stock receiving
      • Manage stock levels threshold
      • Manage stock shrinkage: stock losses/damages/dumpings
      2. Housekeeping
      • Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
      • Always maintain high level of HACCP standards throughout the store.
      • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.
      3. Employee Management
      • Employee Recruitment
      • Onboarding and Induction of new employees
      • Training and Development
      • Employee Relations (Discipline in the workplace)
      • Performance Management
      • Employee Wellness
      • Employee Motivation
      4. Store Organisation
      • Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques.
      • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
      • Re-arrangement of store shelves and products
      • Managing of non-moving items and display areas
      5. Cash Management
      • Manage and assist with daily cash ups.
      • Minimise cash losses.
      • Manage picking up and dropping off of cash in the store.
      • Manage cash on ATM.
      • Manage safety of cash movement within the store.
      • Manage and keep the safe secure and locked at all times.
      6. Customer Service
      • Deliver excellent service to ensure high levels of customer satisfaction
      • Create a store that meets local needs by building an understanding of customer-product preferences.
      • Manage and analyse customer complaints to get insights for improvement of customer satisfaction
      • Be the custodian of customer experience and lead brand loyalty
      • Responding to customer complaints and comments promptly and accurately.
      • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
      7. System Administration
    • Manage staff clockings via ERS.
    • Maintain and understand the system Meat Matrix.
    • Manage and maintain CCTV cameras.
    • Ensure availability of physical security guards in store.
    • Manage the alarm system internally.
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