Parts Sales Service Representative Global Grade 10 - Nelspruit, South Africa - Barloworld Equipment

Barloworld Equipment

Verified Company

Nelspruit, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Key Outputs

Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.
Proactively assess, clarify, and validate customer needs on an ongoing basis
Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
Assist with quotes for parts, service, and equipment management solutions
Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs
Responsible for Marketing after sales products and services,
Liaison Between Barloworld and Customer accounts, Business Planning and / Budgeting Planning
Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
Compile and submit parts forecasting, Promote part sales through service,
Discuss machine and undercarriage inspection reports regularly with customers
Responsible for selling Caterpillar marketing initiatives, Parts quotations followed up and converted into sales
Achievement of Targeted Budget and Effective Expenses Management
Achievement of Operations and customer monthly KPI's

Qualification, Experience and Competencies

Matric
B. Tech Sales/Marketing Diploma or Certificate
Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
5 years Caterpillar experience as an artisan
Workplace Competencies Business development skills and knowledge
Sound business communication skills (Managerial and technical report writing critical in role)
Sound technical knowledge of product brand, Sound business communication skills
Basic financial management skills, PC and Microsoft Office knowledge
Behavioural Competencies: Relations skills
Problem solving, Analysis, Attention to detail, Listening, Influencing and Negotiation