Jobs
>
Cape Town

    Customer Service Team Manager – Financial Services - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    Found in: Talent ZA C2 - 3 days ago

    WNS Global Services background
    Description
    Job Description

    Manage the local Customer Service team ensuring the development and delivery of a high quality and efficient customer service operation that limits reputation damage and meets the needs of the customer in line with business objectives, standards and regulatory requirements.

    Key Responsibilities Areas


    • Manage, coordinate and track the Customer Service team activities in order to achieve agreed plans, targets and objectives

    • Scheduling resources to meet customer service delivery requirements and service level agreements and actively manage adherence to schedule

    • Address breaches of policy and process with team member to ensure it gets resolved and to eliminate ongoing impact

    • Analyses MI, process effectiveness in order to make recommendations and drive process improvements

    • Resolve escalated complaints, issues and problems, which may include further escalation as required, to achieve the best possible outcome for the customer in line with policy and processes

    • Monitor the effectiveness of governance, quality, risk and compliance standards to ensure activities and decisions are aligned to risk, legal and regulatory requirements inclusive of regular control self-assessments.

    • Motivate customer service team members to perform at their best by living the values and promoting a results focused and harmonious working environment.

    • Monitor, coach and develop customer service team members to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience

    • Active performance management of operational teams

    • Builds relationships with key stakeholders in order to effectively resolve cross functional issues, share best practice and identify and implement efficiency to meet company goals

    Qualifications


    • Matric/Grade 12

    Experience Required

    • Experience working in a high performance, fast-paced contact centre/call centre environment

    • Proven experience of customer service in the financial services industry contact centre/call centre environment

    • Experience in managing staff in a contact centre/call centre environment

    • Experience of working in a regulated environment

    • Knowledge of ZA systems, policies and procedures will be an added advantage

    Additional Information

    Behavioural Traits Required

    • High degree of patience and assertiveness with excellent rapport-building skills

    • Positively contribute and lead in team activities

    • Takes pride in work, checking own for quality i.e. Lead by example

    • Maintains effective time management

    • Have a positive attitude and the ability to influence and motivate others

    • Effective emotional intelligence (EQ)

    • Team player

    • Flexible

    • Self-Motivated

  • beBee Professionals

    Payroll Analyst for Financial Services

    Found in: beBee Professionals ZA - 3 days ago

    beBee Professionals Cape Town, South Africa Payroll Processing Specialists Freelance

    BeBee Professionals is looking for a Payroll Analyst to join our Financial Services team in Cape Town. · The successful candidate will be responsible for the accurate and timely processing of payrolls, ensuring compliance with relevant legislation and company policies. · The idea ...

  • Western Cape Government

    Administration Clerk: Administration and Financial Services

    Found in: Talent ZA C2 - 1 day ago

    Western Cape Government Cape Town, South Africa Permanent

    Minimum Requirements · Grade (Senior Certificate or equivalent qualification); A valid (code B or higher) driving licence. · Recommendation Experience in the following: Administrative experience, Project management; Relevant systems; Biz-projects, E-Works, BAS, My Content and SI ...

  • Western Cape Government

    Assistant Director: Financial Accounting Services

    Found in: Talent ZA C2 - 1 day ago

    Western Cape Government Cape Town, South Africa

    Western Cape Mobility Department, has an opportunity for a competent and suitably qualified individual to ensure an integrated, effective and efficient accounting system and to manage in-year and annual reports on recorded financial affairs and the financial system. · ...

  • Isilumko Staffing (JHB)

    Business Analyst Financial Services Industry: FTC: Cape Town

    Found in: Executive Placements ZA C2 - 4 days ago

    Isilumko Staffing (JHB) Cape Town, South Africa

    Business Analyst: Financial Services Industry: Cape Town: Permanent Position · Microsoft Dynamics 365 · The client is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but ...

  • Isilumko Staffing

    Business Analyst Financial Services Industry: FTC: Cape Town

    Found in: Talent ZA C2 - 5 days ago

    Isilumko Staffing Cape Town, South Africa Contract

    Business Analyst: Financial Services Industry: Cape Town: 1 Year Fixed Term Contract · Microsoft Dynamics 365 · The client is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary chann ...

  • Isilumko Staffing

    Business Analyst Financial Services Industry: FTC: Cape Town

    Found in: Talent ZA C2 - 5 days ago

    Isilumko Staffing Cape Town, South Africa Full time

    Business Analyst: Financial Services Industry: Cape Town: Permanent Position · Microsoft Dynamics 365 · The client is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but ...

  • beBee Professionals

    Initial Public Offering

    Found in: beBee Professionals ZA - 3 days ago

    beBee Professionals Cape Town, South Africa Investment Bankers Freelance

    beBee Professionals is looking for an experienced Initial Public Offering (IPO) Banker to join our team in Cape Town. · The successful candidate will be responsible for providing financial advice and services to clients in the process of going public. This includes providing advi ...

  • Western Cape Government

    Administration Clerk: Administration and Financial Services, Ref No. DOI 64/2024

    Found in: Talent ZA C2 - 1 day ago

    Western Cape Government Cape Town, South Africa

    The Department of Infrastructure, Western Cape Government has an opportunity for a dynamic individual to render administrative support to the Chief Directorate. · ...

  • Acuity Consultants

    IT System Administrator become IT Service Management Specialist with Africa's Leading Financial Services Group. Cape Town, R385K per annum

    Found in: Talent ZA C2 - 5 days ago

    Acuity Consultants Cape Town, South Africa Permanent, Full time

    Job Description · This is a brilliant opportunity for an IT System Administrator to become an IT service Management Specialist with Africa's Leading Financial Services Group. · Based in Cape Town, this position offers a hybrid work environment and up to R385K per annum. · THE CO ...

  • Acuity Consultants

    IT Operations Manager – Manage Full IT Operations for SA'S LEADING FINANCIAL SERVICES COMPANY – Cape Town – Up to R1,2 Million PA

    Found in: Talent ZA C2 - 3 days ago

    Acuity Consultants Cape Town, South Africa Permanent, Full time

    Job Description · This is an amazing opportunity for an IT Operations Manager with extensive IT infrastructure experience to take complete ownership of IT operations for South Africa's leading financial services company. · This is a hybrid role (3x a week in office) based in Cap ...

  • Acuity Consultants

    Technical Transition Coordinator – Gain release, deployment, and configuration management experience with Leading Financial Services Group. Cape Town, R360K per annum

    Found in: Talent ZA C2 - 5 days ago

    Acuity Consultants Cape Town, South Africa Permanent, Full time

    Job Description · This is a fantastic opportunity for a Technical Transition Coordinator to gain extensive release management, deployment management, and configuration management experience for Africa's leading financial services group. · Based in Cape Town, this position offers ...

  • Acuity Consultants

    Cyber Security Consultant: Operations – Manage the operations of the Cyber Security Risk environment for South Africa's leading Financial Services organization – Cape Town, R800K

    Found in: Talent ZA C2 - 5 days ago

    Acuity Consultants Cape Town, South Africa Permanent, Full time

    Job Description · This is an excellent opportunity to manage the operations of the Cyber Security Risk environment for South Africa's leading Financial Services organization · Based in cape town this role is paying up to R800K per annum · THE COMPANY · Africa's LEADING FINANCIAL ...

  • CA Financial Appointments

    Financial Investment Analyst

    Found in: Executive Placements ZA C2 - 3 days ago

    CA Financial Appointments Cape Town, South Africa

    Our client is seeking a Financial Investment Analyst for a 12 month contract. The ideal individual will be responsible for investments and investment related data, at an operational level for the business, preparation of management reports, provision of interpretation of financia ...

  • CF Consulting

    Contract Accountant

    Found in: Executive Placements ZA C2 - 5 days ago

    CF Consulting Cape Town, South Africa

    The Accountant: Corporate Financial Management Services will perform various accounting, servicing, coordinating, support and relationship management activities to assist with the day-to-day duties of accounting and tax services for a portfolio of Corporate Clients. The strategy ...

  • Marketing Company

    Key Individual

    Found in: Trabajos Diarios ZA C2 - 3 days ago

    Marketing Company Cape Town, South Africa Remote

    We are looking for a Key Individual for a Category 1, subcategory 1.3 (Derivative Instruments) for a FSP. The candidate must have the ability, capacity and required decision making powers to actively and effectively manage or oversee the activities of the FSP relating to the rend ...

  • Tower Group

    Manager Special Projects

    Found in: Executive Placements ZA C2 - 5 days ago

    Tower Group Cape Town, South Africa

    Our client based in Cape Town, Somerset West, is seeking a Manager (Special Projects) that will be responsible for accurate financial reporting to stakeholders, enhancement of profitability and providing business advice at all levels of the Company. · The incumbent will be accoun ...

  • CA Financial Appointments

    Senior internal Financial Controls Analyst

    Found in: Executive Placements ZA C2 - 3 days ago

    CA Financial Appointments Cape Town, South Africa

    My client within the Financial Services sector is seeking a Senior Internal Financial Controls Analyst to join their growing team. The role is ideally suited to a CA(SA), who is passionate about a career in risk and compliance processes and controls. · Responsibilities: · As Sen ...

  • Objective Personnel

    Group Financial Manager

    Found in: Executive Placements ZA C2 - 1 day ago

    Objective Personnel Cape Town, South Africa

    QualificationsRelevant tertiary qualification and CA (SA) · Requirements Minimum 5-8 years experience in a manufacturing / FMCG environment · Experience in all areas of financial planning, budgeting, analysis and financial management. · Demonstrated and proven track record of im ...

  • Bridge Personnel Concepts

    manager special projects

    Found in: Executive Placements ZA C2 - 5 days ago

    Bridge Personnel Concepts Western Cape, South Africa

    PURPOSE OF THE JOB: The Manager: Special Projects is responsible for accurate financial reporting to stakeholders, enhancement of profitability and providing business advice at all levels of the Company. · The incumbent will be accountable for supporting the finance departments o ...

  • The Human Capital Group

    Finance & Administration Manager

    Found in: Trabajos Diarios ZA C2 - 3 days ago

    The Human Capital Group City of Cape Town, South Africa Permanent

    Finance & Administration Manager – Cape Town · Our client is a Cape Town-based company providing services and equipment in the construction-oriented industry. · The company, employing some 50 people, wishes to add a financial and Administration manager to the team. · The role wil ...