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    Customer Care Officer - Cape Town, South Africa - Recruitment

    Recruitment
    Recruitment Cape Town, South Africa

    4 days ago

    Default job background
    Description
    Customer Care Officer (JB4357)
    Century City
    Market Related

    To ensure customer retention by assisting on social media, cancellations and transfers.

    Primary function is to ensure customer retention by assisting with Social Media queries and complaints, cancellation requests and the salvaging thereof, and transferring student's courses to another course of their choice as well as changing course to a new potential student.

    Assisting with projects relating to complaints, cancellations and transfers which will include call out projects, cancellations projects and transfers projects and updating learners to the most recent version of the course


    Educational requirements:
    Grade 12
    1-2 years customer service experience
    MS office literate


    Duties and Responsibilities:
    Transfers and updates
    Processing and submission of authorization vouchers
    social media
    Receives complaints via telephone internal emailed complaints, Hellopeter, and Social Media from customers
    Cancellations
    Achieved agreed targets
    Reporting and administration
    Ad hoc duties
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