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Houghton Estate

    Technology Application Manager - Houghton, South Africa - H2R Africa

    H2R Africa
    H2R Africa Houghton, South Africa

    22 hours ago

    Default job background
    Description

    One of our clients in the Financial industry has a vacancy available for a Technology Application Manager. The successful candidate will be responsible for the company's systems and applications software portfolio and translating business requirements into functional specifications. Manage a team of ICT specialists who maintain and implement various applications. Drives optimisation and integration across the ICT ecosystem.

    Key Performance Areas:

    Supporting Technology Strategy & Innovation:

    • Participate in the development and implementation of a Technical Implementation strategy and tactical plans aligned with the corporate strategy and goals.
    • Lead the development, planning and implementation of a Technology Applications strategy aligned to the functional Technology strategy and Roadmap.
    • Deliver an Applications Roadmap aligned with set budgets, resourcing requirements, market, industry, and business trends.
    • Provide input to the commercialisation strategy by developing value-added services for both internal and external customers.
    • Analyse market trends and identify best practices and opportunities for digitisation and automation.
    • Propose forward-looking solutions to unmet and unrealised business needs, positioning the company to innovate and trailblaze in the industry.

    Planning and Organisation:

    • Monitor performance against the Applications Roadmap to ensure deadlines are met.
    • Identify automation opportunities and work with relevant business partners to integrate IoT into existing platforms and solutions for better decision-making and faster incident response.
    • Determine whether architectural design meets the business specifications and the digitisation requirements.
    • Collaborate with the Technology teams, to identify measures for the successful deployment of applications and systems and quantify the business benefit.
    • Compile and present business cases on alternative solutions to existing applications and guide the business in making the right decision.

    Execute Analysis & Design Activities:

    • Define or assist in defining the specifications and requirements for new product development.
    • Participate in the development of applications, throughout the lifecycle, by providing input to the Development team.
    • Analyse and report on the quality and performance of technical solutions, highlighting any duplicates or gaps, and their interconnectedness to achieve positive business outcomes.
    • Improve business processes through predictive analysis by developing applications that meet current and future needs.
    • Compile written motivations and recommendations for the upgrade or replacement of applications to the board for approval.
    • Evaluate current business processes or applications to identify gaps and recommend ways to close them using technology or application enhancements.

    Technical implementation in own area:

    • Guide incident resolution, problem management, maintenance, and enhancement tickets raised by the end users.
    • Evaluate and demonstrate the business value of adopting application systems for managing internal processes.
    • Manage the application's lifespan once it has been deployed in production and assess its benefits and relevance for the organisation, and the existing applications.
    • Give guidance on which applications, systems, and technical solutions are future-proof, versatile, and capable of being adapted to artificial intelligence and machine learning.

    Customer Management:

    • Maintain SLAs and ensure that they are implemented to meet business objectives.
    • Drive decision-making by analysing data and identifying key challenges and opportunities.
    • Monitoring the achievement of performance measures with a focus on adding value to the customer.
    • Drive engagements on customer and business unit requirements and present performance results to monthly steering committees.

    Business Partner Relationship Management:

    • Build and maintain good relationships with key stakeholders, both internally and externally.
    • Serves as the focal point for communication and collaboration with other teams and vendors regarding changes, fixes, and updates to the system.
    • Work with multiple teams across the business and all internal and external stakeholders to effectively manage all systems and applications.

    Risk Management:

    • Identify risks and threats associated with applications and systems, analyse exposure to those risks or threats, and determine the appropriate action to control and/or minimise them.
    • Conduct monthly self-assessments based on defined internal controls, anticipate and document risks, and report on gaps and related mitigation activities to ensure clean audit results.
    • Adhere to governance and control requirements for initiating a project and programme.
    • Maintain compliance with data management privacy regulations and adherence to POPI Act requirements.

    Reporting:

    • Prepare weekly, and monthly management reports on the effectiveness of application performance in line with selected Business Unit metrics and requirements.
    • Report and manage all system challenges escalations from


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