Application Service Portfolio Manager - Johannesburg, South Africa - Tipp Focus Group

Tipp Focus Group
Tipp Focus Group
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Responsibilities;

  • Reviews incident data to analyze assigned problems.
  • Coordinates actions of others as necessary to assist with analysis and resolution actions for problems and Known Errors
  • Assists with the handling of major incidents and identifying the root causes.
  • Audit production infrastructure quarterly and take corrective actions to ensure stability.
  • Ensure appropriate OLAs/SLAs in place to support any new services.

Strategy & Planning

  • In collaboration with IT Manco, business leaders, senior management, and relevant stakeholders, plan and establish SLAs that support business goals for the IT services portfolio throughout the enterprise that the Custodian is responsible for
  • Govern all changes, enhancements and process deviations on systems associated with service portfolio.

Acquisition & Deployment

  • Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and SLAs to the organization.
  • Negotiate SLAs and other related issues with consultants, contractors, freelancers, and other thirdparty agents.

Operational Management

  • Create and document service level agreement drafts.
  • Create and/ or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.
  • Monitor SLA performance for compliance with organizational needs and requirements, including escalation management and followup checks for corrective action.
  • Benchmark all corporate SLAs for IT services with internal and external service providers.
  • Provide recommendations based on analysis of trending information.
  • Oversee continuous service level improvement initiatives associated with core processes and missioncritical systems.

Minimum Requirements;

  • Bachelor's degree in IT related studies
  • 5 + years of experience within IT at either management/leadership/ executive level
  • ITIL certified (nonnegotiable)
  • 8+ years' experience managing Business Application Services (i.e., ERP, Process Architecture, Business Analysis, Integration, Automation)
  • 4 + years' experience with business process modelling tools
  • 3 +years Involvement in Contract negotiations with Vendors and service providers

Job Type:
Permanent


Salary:
R100 000,00 - R130 000,00 per month

Application Deadline: 2024/03/22
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