Application Development Manager - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Description

Hello Future Technical Application Development Manager

Welcome to
FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

To manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goals

Are you someone who can:

Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan.
Produce or review budget reports to make sure they accurately reflect work activity.
Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements.
Escalate potential budget risks that may lead to increased costs or financial losses.
Present work proposals on planned activities that will require financial resources
Allocate and approves expenditure
Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
Ensure full understanding of customer needs to deliver a quality service
Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
Communicate how customer service solution will be implemented and secures buyin
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
Ensure resolution of customer queries and complaints timeously and ownership of issues
Analyse customer feedback to help improve customer service
Propose ideas to improve customer service
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buyin
Engage in crossfunctional relationships to obtain and to provide work support
Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
Develop and implement an area operational plan in achievement of Business objectives
Understand competencies and skills required for own and employee's development and performance
Identify development needs and select effective solutions to address own and employee development needs
Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
Provide on the job coaching and guidance
Manage team delivery against goals in the area of responsibility
Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
Participate in Talent Management practices and processes in line with HR policies and procedures
Implement employment equity plan targets in all recruitment and employee movement activities
Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns
Set relevant stretch goals for team and motivate achievement
Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

You will have access to:

Opportunities to network and collaborate.
Challenging Working
Opportunities to innovate.

We can be a match if you are:

Curious & courageous
you're driven by always wanting to know more and learn more and you're brave enough.
Obsessed with mastery you know what it takes to become good at what you do and are constantly pushing yourself to do it

FNB

FAIRLAND
LI-DG2

Job Details

Application Closing Date

14/05/24