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    Senior BI DevOps Engineer - Cape Town, South Africa - Santam

    Santam
    Santam Cape Town, South Africa

    5 days ago

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    Description

    JOB DESCRIPTION

    Santam's Guidewire BI DataHub team is looking for a Senior DevOps Engineer, with a solid Solution Architecture background.

    JOB DESCRIPTION

    The incumbent will work with the broader BI Team, specifically with Technical Architecture and Release & Deployment Management to support and maintain the BI DataHub technical infrastructure, DevOps processes & procedures. Specific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components. Technical mentorship of the devops engineers is a critical component of this position, to ensure that the devops capability support the BI architectural guidelines and framework, with emphasis on stability and constant optimisation

    PRINCIPLE ACCOUNTABILITIES

  • Technical support of BI Datahub technology (hardware, software, databases - including upgrades, resolving vulnerabilities)
  • Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
  • Monitoring and management of hardware & software resource performance (CPU, Memory, Disk I/O, across all environments and take decisive action where potential business user impact is anticipated or experienced
  • Collaborating with Architects and Technical Specialists on ways to automate and improve the development, release management and production observation processes & procedures
  • Collaborates with Solution Architects, ETL developers, data engineers and data analysts to ensure that development follows established processes and works as intended
  • Ensure that all BI solutions align to the Approved BI architecture framework
  • Technical guidance to BI Devops engineers
  • System troubleshooting and maintenance
  • Installation of software (from operating systems through to applications) across environments

    • General Functions

  • Consult with the Solution Architects on the Guidewire platform (PolicyCenter, BillingCenter, ClaimCenter, ContactManager, Digital, Data) in terms of application configuration and infrastructure to support application services
  • Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
  • Identification of potential risks / issues and give input into risk plan
  • Develop and maintain a comprehensive understanding of the internal workings of key software packages within BI DataHub
  • Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
  • Collaborates with Architect and Technical Specialist on the future BI architecture, the implementation roadmap and solution architectures.

    • Quality Assurance

  • Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
  • Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT

    • QUALIFICATIONS AND EXPERIENCE

  • National Diploma / Bachelor's degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
  • Minimum 8 years of DevOps engineering experience
  • Minimum 5 years of exposure in BI Solution Architecture enviroment
  • Working experience with Windows, scripting (. Powershell), SQL Databases, distributed web applications
  • Exposure to ETL tools (. SSIS, DataStage) will be beneficial
  • Experience with CI/CD (continuous integration, continuous delivery) tools
  • Experience with the Atlassian toolset (or similar) in DevSecOps process is advantageous.
  • Experience in application development, version control, support and release management
  • Experience in web services, SOAP, REST, SOA, SMTP, FTP, secure FTP
  • Experience working with and supporting complex systems deployed to cloud (. AWS) would be beneficial
  • Experience working in Data Warehousing/BI landscapes

    • KNOWLEDGE AND SKILLS

  • Familiarity with monitoring tools and the management thereof
  • Good understanding of complex IT environments, network infrastructure such as load balancers, network proxies, etc.
  • Good understanding of information security and how it impacts applications, users and the broader IT environment
  • Solid knowledge in data management
  • Data Warehousing knowledge
  • Experience in BI solutions architecture, traditional and big data solutions
  • Industry best practice knowledge for BI architectures, coding (ETL) and technical warehouse solutions
  • An enquiring mind with a wide degree of creativity and lateral thinking
  • Focusing and guiding others in accomplishing work objectives by setting goals, establishing best procedures, measuring and facilitating performance, and developing plans for improvement
  • Striving for continuous competitive improvement in line with business requirements

    • COMPETENCIES

  • Competent in problem solving and troubleshooting at application and networked infrastructure levels
  • Stakeholder management as it relates to business and technical users at different levels in the organisation
  • Research and presentation skills
  • Must be able to work in a team focused highly pressurised and dynamic environment
  • Investigation and analysis of information
  • Planning and organisation
  • Communication of technical guidance and instruction to team members
  • Ability to write technical instructions in the use of programs and / or program modifications
  • Ability to accept accountability for actions and decisions

    • ABOUT THE COMPANY

    Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centred on our delivery of insurance good and proper.

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