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    Customer Collaboration Analyst - Johannesburg, South Africa - Level-Up

    Level-Up
    Level-Up Johannesburg, South Africa

    Found in: Manatal GBL S2 T2 - 3 days ago

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    Description

    Experience & Skills

    • Degree.
    • Relevant experience in applying job related concepts, techniques, and processes at the required level.
    • Business English: Fluent.
    • Experience in working with senior management.
    • Computer literacy (Advanced).


    Responsibilities

    • Be the custodians of the collaboration process with the retailers.
    • Understanding roles and responsibilities of different departments in the collaboration process and determine the need for collaboration within each step.
    • Taking lead for the specific retailers collaboration process (setting up meetings, ensuring all discussions are output focus and are executed).
    • Weekly track and share standardised report to all stakeholder (forecast, service level, upcoming big promotions) based on the maturity of the collaboration process.
    • Analyse shared retailer data and identified gaps within the integration of data (e.g. Kolabo data matching with retailer data).
    • Collaborate on promotional volumes with all internal and external stake holders Identify Gaps & Opportunities.
    • Continuously identify opportunities and gaps per retailer group over all disciplines.
    • Manage Service levels (on time in full) and initiate projects to improve on identified problem areas.
    • Continuously putting measures in place to close gaps and measure outputs.
    • Continuously improve the maturity of the level of collaboration and integration through innovative processes and shared learnings.
    • Ensure promotional alignment between the retailers and company.
    • Daily tracking of promotional uplifts and communicate any gaps to all stakeholders.
    • Daily analyse the forecast vs stock reports per retailer, identify gaps and execute corrective actions in collaboration with internal and external stake holders Define strategy per customer group.
    • Alignment of the reporting methods to enable consistent reports (ITIF, IT, IF...).
    • Identify areas of improvement, be able to create a project plan to effectively involve all relative stakeholders.
    • Measuring all actions and indicating weekly improvement (CLS, forecast accuracy, order acceptance, order processing, stock availability, returns, promotional accuracy, etc.).
    • Setup correct customer classification (according to the customer hierarchy) Promoting value driven process with focused actions.
    • Eliminate manual integration and collaboration with stakeholders to create efficiency.
    • Manage master data updates between Retailers and Clover to ensure accurate and useful information.
    • Ensure optimal planning and ordering by ensuring orders are processed and expectations are met.
    • Manage inputs and insights into the S&OP process.
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