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    Customer Experience Centre Manager - Centurion, South Africa - Customer Loyalty Consultants

    Customer Loyalty Consultants
    Customer Loyalty Consultants Centurion, South Africa

    6 days ago

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    Description
    CLC is currently recruiting for a Customer Experience Centre Manager.

    The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related services. Ensuring the smooth functioning of the Centre by maintaining service quality standards and achieving operational objectives.

    Minimum Requirements:
    • Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
    • Business Administration / Management / Communication / Operations Management Degree
    • Clear Criminal and ITC Records
    • Computer Literacy – MS Office: Word, Excel, Outlook, PowerPoint & other short-term software
    • Minimum 10 Years Call Centre Management Experience
    • Background in Insurance and/or Emergency Assist industry
    Skills and Attributes:
    • After Hours Availability (24/7 Customer Experience Centre)
    • Ability to adapt to a growing department
    • Bilingual (English and Afrikaans)
    • Strong leadership
    • Excellent oral, written and interpersonal communication skills
    • Customer-centric mindset
    • Emotional intelligence
    • Strong conflict handling ability
    • Strong problem-solving ability
    • Analytical skills
    • Strong understanding of statistics and reporting and take actions accordingly
    • Attention to detail
    • Time management
    • Verbal reasoning
    • Ability to work under pressure
    • Excellent level of knowledge/expertise related to products
    • Strong understanding of CEC operations
    • Demonstrate ability to work well in a team as well as independently
    • Strong confidentiality and morals
    NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.
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