Centre Manager - Honeydew, South Africa - NHC Medical & Dental Centre Honeydew

NHC Medical & Dental Centre Honeydew
NHC Medical & Dental Centre Honeydew
Verified Company
Honeydew, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Description

Purpose:
To undertake the
day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre.

Responsibilities of this role (critical performance areas):
Assist in supervision and evaluate work activities of admin, cleaning, Patient Care Consultant staff, and gardener.

Managing one's own time and the time of others.

Maintain computerized record management systems (Medical Software) to store and process data such as patient information, and to produce reports (Telephone reports)

Assist in ensuring that all functions pertaining to computers are done timeously i.e. Daily backups, backup and restore, medprax, month end procedures, etc.

Monitor organisational policies and procedures for the Centre.

Assist in establishing work schedules and assignments for staff, according to workload, space and equipment availability.

Maintain communication between professionals, staff and patients.

Maintain awareness of general condition of the Health Centre and work done by service providers.

Resolve customer complaints by following due process, and answer customers' questions regarding policies and procedures.


Assist in supervising the work of administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Identify employee job performance problems in order to recognize causes and issues, and to work on resolving problems.

Assist in training and instruct employees in job duties and company policies, or arrange for training to be provided.


All discussions pertaining to organisational problems, organisational problem resolution and personal matters will be conducted in the appropriate forums and not in public areas or reception areas of the NHC Health Centre's or NHC Offices.


In the event of any security related event the security companies contracted to NHC must be advised along with the South African police and a case must be opened.


Adhere to all procedures as laid out in the care consultants SOP, training manual and job description when assuming the same roles at reception.

Execute all reasonable instructions given by the superior.


Ensure that you are familiar with the Company's Code of Conduct and Disciplinary and Grievance procedures as amended from time to time.

Ensure that Centre reports are done daily.

Ensure that all maintenance and other contractor duties/work is reported to the head of operations.

Assist in conducting regular inspections of the Centre and Centre premises.


Working Hours:
Monday - Friday: 08:00 am till 17:00 pm

Saturday: 08:00 am till 13:00 pm

Sunday: 08 am till 12:00 pm

You agree to work on Saturdays and Sundays as per the roster.


This roster will entail the details of your starting and finishing times on a regular basis, within the parameters of your contractual hours of work.

This roster will be furnished to you by your line manager.

This may be amended from time to time.


Job Types:
Full-time, Permanent


Salary:
R18, R25,000.00 per month


Ability to Commute:

  • Honeydew, Gauteng (required)

Ability to Relocate:

  • Honeydew, Gauteng: Relocate before starting work (required)

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