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    CRM Associate - Cape Town, South Africa - takealot

    takealot
    takealot Cape Town, South Africa

    6 days ago

    takealot background
    Description

    , a leading South African online retailer, is looking for a highly talented CRM Associate to join our team in Cape Town.

    We're a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great

    The position reports to the CRM Lead- Advertising.

    Your responsibilities will include:

  • Custodian of the CRM tools (Braze/Salesforce).
  • Develop and execute communication automation strategies.
  • Manage advertising customer data.
  • Track the performance of all CRM initiatives.
  • Analyze CRM data to identify trends and opportunities.
  • Day-to-day execution and quality control of all email communication campaigns.
  • Work with the sales team to retain and engage advertisers.
  • Additional tasks may include:
  • Content creation and development.
  • Creating and managing customer surveys.
  • Working with the product team to launch new products and report on CRM data.
  • Collaborating with partner agencies, as well as internal and external entities.

    • Qualifications and experience:

  • Relevant Bachelor's Degree (Marketing related)
  • 2 years' experience in Advertising / Sales
  • 2 years' experience in Braze/Salesforce or other CRM tools

    • Skills required:

  • Proficiency in Braze/Salesforce Account engagement
  • Proficiency in Looker Marketing automation
  • Knowledge in Sponsored Advertising
  • Excellent communication and interpersonal skills
  • Copywriting skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team.
  • Ability to manage multiple projects and deadlines simultaneously.
  • Understanding of CRM best practices
  • Knowledge of marketing and sales strategies
  • Knowledge of data analysis and reporting
  • Experience with project management.

    • The Environment :

  • employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.

    • We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING
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