About Joel Pinheiro:
I am a very driven, dedicated, and hard-working young man. I am extremely goal orientated and target-driven. My determination to succeed enables me to push myself in all that I do. I work well under pressure both individually and in a group. Focused, hard-working, and a great personality are some of my strongest attributes.
Most of my working experience has been in customer service. This has become a passion of mine. To know that I am able to use my knowledge in order to assist others is something I look forward to everyday.
Currently working at Digicert as an Associate Authentication Analyst (Customer Service Representative)
I am computer literate, completed a 3 year diploma in IT Management. I work well with computers, repair them at times and am very comfortable with MS Office products. I have worked with different CRM's and means of communication within a workplace such as salesforce, slack, 8x8, Momentum telephonic system, zoom, skype, google voice, Teams, and other company specific applications.
Languages: English, Portuguese, Spanish
Experience
Digicert Inc.
South Africa, Cape Town
May 2020 - Present
Associate Authentication Analyst and Customer Service
Key Responsibilities: Validating companies that have applied for SSL Certificates with Digicert to secure their websites.
The validation process includes doing online researches of the companies using verified sources, customer service, both inbound and outbound via the means of chats, email, and phone calls.
I work as a language specialist for Spanish and Portuguese and assist in translation of documents, language phone calls and more.
Emails, chats, and phone calls are conducted in the languages above as well as English. Well equipped in Salesforce, Slack, Momentum, 8x8 and other CRM's
Education
IT Management
3year diploma
Richfield Graduate Instititue of Technology (College)
2015 - 2018
Professionals in the same Customer Service / Support sector as Joel Pinheiro
Professionals from different sectors near Cape Town, City of Cape Town
Other users who are called Joel
Jobs near Cape Town, City of Cape Town
-
P45 Sales Assistant- Gaborone Shopping Centre 0135
Found in: Talent ZA C2 - 6 days ago
Pepkor Speciality Cape Town, South AfricaTo provide superior customer services by achieving optimum turnover results and customer services through merchandise presentation.To assist management with daily operations of the store. Highly customer focused and service orientated · ...
-
Remedy Ops Manager
Found in: beBee S2 ZA - 2 days ago
SabenzaIT Cape Town, South Africa Full timeJoin our dynamic team as a Remedy Ops Manager, where innovation meets impact At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries. Elevate your career with unparalleled opportunities and be part of a transfor ...
-
Cyber Security Vulnerability
Found in: Talent ZA C2 - 6 hours ago
Sanlam Cape Town, South AfricaCAREER OPPORTUNITY · Santam BITS has a career opportunity for a senior role as Cyber Security Vulnerability and Technical Compliance Manager in the Business Information and Technology Services (BITS) department, which is based in the Western Cape or Gauteng. · KEY RESPONSIBIL ...