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Sr. Manager - Johannesburg, South Africa - Tata Communications
Description
1) This is 5 years project and we will renew the contract every year.
JD:
•Functional Knowledge - The candidate must be familiar with Core MVNE Systems such as HLR, HSS, OCS, PGW, OSS, BSS, CRM, USSD, VMS and should have minimum 3+ year experience in working closely with different internal and external stakeholders including Service Delivery, Provisioning, Mobile Engg, Service Assurance, Billing, Collections etc
•Stakeholder communication, relationship and expectation management - The candidate must have excellent communication skills (written and verbal) and should be able to manage external MVNE/MVNO/MNO customers by acting as their voice within Tata Communications with effective and smooth operational functioning of the service. Regular reviews and action planning should be effectively managed by the candidate.
•Revenue Management - The candidate must have extensive experience (8+ years) in MNO (retail/prepaid/postpaid) industry. Should be able to work with the end customer (MVNOs) in assisting them with the marketing plans and offers which can be successfully launched in the market to gain more market share.
•Revenue Growth - The candidate must have working understating of P&L statements and should apply the domain and functional knowledge in order to grow the business in the account by cross selling and up selling Tata Communications portfolio of services within Mobility and other lines of business.
Delivers large and complex capacity and infrastructure upgrades to plan.
Rigorously manages third party deliverables, risks and dependencies to ensure responsibilities and project commitments are met. Ensures that deliverables exceed the SLA agreements with the customer.
Identifies opportunities to increase revenue and margin alongside managing any changes to the project.
Accountable for managing and tracking the project costs and supporting Business Units in meeting payment milestones.
Builds and manages the relationship with key stakeholders
Ensures all project deliverables complies with company processes and standards.
At least 6 years' experience of successful delivery of large complex projects as a Project Manager and handover to operational service in a Mobile Telecoms/MVNO/MVNE/IoTs/SIM connect environments.
10+ years of total experience Project/Program management, Mobile Marketing, Business Development understanding, Revenue Retention and Service Management experience in telecommunications industry with relevant Mobility and IoT experience.
Mobile Telcoms Industry and Mobile Network Operations knowledge is essential.
Excellent knowledge of MVNO /MVNE architecture (circuit core, packet core, BSS, Voicemail, SMSC, MMS and interrelationships is essential).
Programme management experience with an MVNE would be a distinct advantage.
Excellent communication and presentation skills.
Experience in IoT deployment and roll-out.
Experience in MVNE/MVO/MVNA deployment roll-out.
Great people motivation and management skills
Customer facing and stakeholder management skills.
Experience in delivering Mobile Telecom infrastructure projects and Datacentre rollout projects.
•Experience in managing CXO level and senior executive relationships and driving Business Development and Service Delivery teams.
•Working knowledge of Mobile Engineering, Service Delivery and Service Assurance processes and operations is an advantage
•Financial modeling experience is an advantage
•Flexibility and adaptability to handle diverse cultures and working environments
•Work experience in South Africa is an advantage
Strong commercial awareness and financial management skills.
Experience in managing cross functional teams.
Experience in Project matrix organisation.
Either Prince or PMI certifications are highly desirable.
