Martin Maemu

I obtaineda diploma in Information Technology. Majored in Development software and Information systems, from first year to second. The third year I majored in Java at the Vaal University of Technology. My background in programming, as critical thinker, a problem solver, team player and a bit of leadership skills indicate that I am open minded to work in a team, but in a competitive way. I am fuelled by a passion to understand the nuances of cross-cultural programming. I consider myself a ‘forever student’, eager to build on my academic foundation in Artificial Intelligence and emergingtechnologies. I am always up to date with the latest development of technologies through continued coursework and professional development. My hunger for knowledge and determination to turn information into action, startedwhen I was learning different types of programming languages to develop myself and gain knowledge in the understanding of how computers communicate and most importantly how they were developed or created. I enrolled in short courses online throughIBM DNA (International Business Machines), Cisco Academy and Pearson Institute. I completed most of the certification through the Vaal University of Technology and managed to complete them. I am a very hard-working person and determined to work hard to improve what I already know. I am determined to learn every day, so I can discover a strategy that can improve humanity through the rise in emerging technologies.

Sabre Skills • Document Verification (ALTEA system) • Basic Passenger handling • Dangerous Goods (DGR 9) • Improve Ramp, Passengers, and Grooming operations through: • • Check in luggage correctly making sure that it meets the company's baggage allowance regulations. Evaluate passengers, address threatening behaviors, concealment of contraband and possible intoxication • Handled all seating arrangements, rebooking tickets, and other traveling accommodations. • Ensure meetings between staff & managers • Controlled the gates by boarding confirmed ticketed passengers on aircraft. • Knowledgeable of all airline procedures and policies to instill customer confidence and safety throughout the Airport. • Ensured proper boarding and deplaning procedures by operating and controlling the Jet Bridge for all aircraft. • Provided traveling public with concise, clear, and courteous up to date flight information including direction assistance. • Provide assistance and customer service to passengers by performing check-in, reservations, ticketing, and baggage processing duties

ITSM (Solman)First-line account management via Active Directory, including user account creations, • Debi Check – Speed point (ABSA and FNB) repairs and remote technical support. • Coordinate with second-line internal support team members and vendors to resolve technical problems with hardware and software, ensuring excellent communication and relationship skills • Tech savvy with working knowledge of office automation products, databases and remote control • Advance mime cast knowledge and SAP Application (CRM,SRS, Fiori and Bi launch pad) • First line support • Printer and network support • Configuration, setup, maintain and troubleshooting of computer systems (hardware and software) • Installation, configuration, maintain, troubleshoot and training on POS, fingerprint scanners and Signature pad repairs and SLA management .