Jobs
>
Cape Town

    Customs Services - Cape Town, South Africa - Maersk

    Maersk
    Maersk Cape Town, South Africa

    5 days ago

    Default job background
    Full time
    Description

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

    At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

    With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

    Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

    We Offer:

    When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.

    As the Maersk Customs Services (MCS) Product Manager - Southern Africa & Islands (SAID , your primary goal is to grow the business while ensuring a healthy profit and loss (PnL). To do this, you must have strong business and financial skills, and support customer integration to drive product adoption and sales. Your role involves equipping internal teams like sales, marketing, and customer support with the tools they need to understand and promote the product, as well as maintain compliance with regulations and certifications like AEO (Authorised Economic Operator).

    Key responsibilities:

  • In addition to leading people and managing tasks, your responsibilities include training and education, sales enablement, and coordinating across various teams.
  • You will also be responsible for hiring, coaching, evaluating performance, and salary reviews.
  • You contribute to business plans, set policies, and manage financial performance, which requires strong stakeholder management and cross-functional collaboration.
  • Your work will involve understanding and managing financial performance, ensuring accurate analysis and reporting.
  • You will be setting budgets, forecasting, monthly reporting, developing growth initiatives and designing and implementing a business plan for customs that aligns with the organizational goals.
  • You will also focus on supporting sales activities, managing pipelines, and participating in tenders to meet sales targets.
  • You will collaborate with a range of internal teams, including Area and Regional leadership, sales and customer service, product development, finance, technology, procurement, and compliance. Additionally, you will engage with external stakeholders such as clients, customs regulators, government agencies, and customer service vendors.

    • We're looking for:

  • Minimum 8 years industry experience in Customs Brokerage, Trade Compliance and proven business development track record.
  • Bachelor's degree is preferred.
  • The successful candidate has vast proven experience working in a clearing and forwarding environment or even a regional customs manager with responsibility towards financial performance, the execution teams and customer engagements and driving the growth roadmap.
  • This person will be very comfortable being the subject matter expert in discussions with customers on their customs portfolios as well as to internal stakeholders in managing opportunities and compliance risk.
  • You are a self-assured communicator with a great commercial flair and the confidence to have a presentation and a discussion with customers and drive a sale.
  • Strong financial acumen and an entrepreneurial mindset.
  • Strong understanding of Customs Services requirements including Quarterly Business reviews, standard KPI requirements and standard reports.
  • Strong knowledge of Customs product, compliance and the market.
  • Strong business and commercial understanding.
  • Ability to manage complexity.
  • Understands global supply chain and the value of Customs Services.
  • Expertise in Chemical, Technology, Lifestyle, Reefer and or Automotive would be an advantage.

    • Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

    We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

    #LI-TL1

    Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

    We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • Outfittery GmbH

    German Speaking Customer Service Agent

    3 days ago

    Outfittery GmbH Cape Town, South Africa

    **OUTFITTERY **ist Europas größter Personal-Shopping-Service. Wir sind für diejenigen da, die sich mehr Beratung und Expertise wünschen als Regeln und Routine - denn wir sind davon überzeugt, dass sich guter Stil mit der Zeit weiterentwickelt. Wir wollen inspirieren und ermutigen ...

  • GC Business Consulting (GCBC)

    Customer Service

    1 week ago

    GC Business Consulting (GCBC) Cape Town, South Africa

    Job Description: Remote Customer Service Representative for GCBC · Position Overview: · We are seeking a dedicated and empathetic Remote Customer Service Representative to join our team at GCBC (Global Consumer Brands Co.). As a vital part of our customer support department, you ...

  • MSD - CONSULTING

    Customer Service

    1 day ago

    MSD - CONSULTING Cape Town, South Africa

    REQUIREMENTS: · - Matric certificate required · - Customer service experience 3 years + · - Well articulated · - Computer literate · - Basic + Commission · **Job Types**: Full-time, Permanent · **Salary**: R6,000.00 per month ...

  • SA COMMERCIAL

    Customer Services

    4 days ago

    SA COMMERCIAL Cape Town, South Africa

    We now have an exciting opportunity for an experienced Customer Service Centre Agent · **Job Description**: · We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers a ...

  • Aristo Sourcing

    Customer Service

    1 day ago

    Aristo Sourcing Cape Town, South Africa

    Aristo Sourcing LLC is an outsourcing company highly focused on the digital marketing industry. Our company has been in the industry for more than 7 years. We hired and referred skilled and experienced virtual assistants to work and collaborate directly with our respective client ...

  • DS Global Talent Management

    Customer Service

    1 week ago

    DS Global Talent Management Cape Town, South Africa

    **Responsibilities**: · - Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages · - Work on airline reservations systems & handle outbound voice calls, written correspondence & other multimed ...

  • Recruitment Matters (Pty) Ltd

    Customer Service

    4 days ago

    Recruitment Matters (Pty) Ltd Cape Town, South Africa

    **Responsibilities**: · - Efficiently handling sales orders, ensuring accuracy and timeliness. · - Capturing invoices upon receipt of stock and processing credit transactions. · - Overseeing the non-muster stock from receipt to dispatch, including monthly stock takes and reportin ...

  • Bet

    Customer Service Agent

    1 week ago

    Bet Cape Town, South Africa

    **The Company** · **Role Name**: Customer Service Agent · **Location**: Somerset Road, Green Point, Cape Town · **Hours of work**: Weekday shift: 07h00-16h00 and 15h00-00h00, Weekend shift: 08h00-16h00 and 15h00-23h00 and on call schedule · **Role summary**: · A Customer Service ...

  • CallForce Direct

    Customer Service Agent

    2 days ago

    CallForce Direct Cape Town, South Africa

    **Engen** · **Specification** · **Description** · Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment ...

  • Exodus

    Customer Services Executive

    1 week ago

    Exodus Cape Town, South Africa

    **About us**: · Our mission is simple, to Improve life through travel. Headwater Holidays sits within the Exodus Travels business which is one of the world's leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide ...

  • iContact BPO

    Customer Service Representative

    1 week ago

    iContact BPO Cape Town, South Africa

    iContact Bpo is looking for passionate Customer Support Associates to join the family. Be a part of a dynamic team that is driving innovation. · Hours of Work: Aligned to Usa & Canada Operational Requirements · Job Functions: · - Provide assistance to Canada/Usa clients by locati ...

  • SA Commercial

    Customer Service Advisor

    2 days ago

    SA Commercial Cape Town, South Africa

    4 Month Seasonal Contract Available to Start Immediately · We now have an exciting opportunity for experienced **Customer Service Contact Centre Advisors** · - Job Description_ · We are looking for customer-focused and results-orientated individuals, with sound problem-solving a ...

  • Cambridge Mask Co.

    Customer Service Representative

    2 days ago

    Cambridge Mask Co. Cape Town, South Africa

    **INTRODUCTION** · Cambridge Mask Co is a leading international brand of consumer-focused pollution masks. Since 2015, we have worked on our passion for a cleaner, safer air. Our company helps everyone everywhere get outside without worrying about the way they look or what they b ...

  • CaRRoL BoYeS

    Customer Service Manager

    9 hours ago

    CaRRoL BoYeS Cape Town, South Africa

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer bot ...

  • Initiate international

    Head of Customer Service

    1 day ago

    Initiate international Cape Town, South Africa

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting new **job** opportunity for a **Head of Customer Service** to join their team in **Cape Town**. As part of the leadership team, you will become accountable for th ...

  • Webhelp

    Customer Service Advisor

    3 days ago

    Webhelp Cape Town, South Africa

    **Job Advert** Reimagine your career** · Are you looking for an opportunity to jumpstart your career in the service industry? · Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an in ...

  • O'Brien Recruitment

    Customer Service Consultant

    3 days ago

    O'Brien Recruitment Cape Town, South Africa

    A leading company in the brand enhancement and print industry, is seeking a dynamic and experienced individual to join their team as a Customer Services Consultant. They are committed to delivering superior service and value to their clients, and are looking for a professional wh ...

  • SA - Liner Business - Operations - Cape Town - Exports

    Customer Services Coordinator

    4 days ago

    SA - Liner Business - Operations - Cape Town - Exports Cape Town, South Africa

    **COORDINATOR CUSTOMER SERVICE EXPORT DOCUMENTATION - CAPE TOWN** · **Job Purpose & Primary Job Responsibilities** · **The purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and mana ...

  • Teleperformance

    Customer Service Advisor

    1 week ago

    Teleperformance Cape Town, South Africa

    Capita SA is looking for dynamic and vibrant individuals to join our world-class call center as a Customer Experience Advisor. We need self-motivated individuals with a flair for customer service to provide a professional and effective customer experience to our clients by addres ...

  • Tigonthrive Consulting

    Customer Service Representative

    2 days ago

    Tigonthrive Consulting Cape Town, South Africa

    **Key Responsibilities**: · - Provide accurate information about our services and resolve customer issues efficiently. · - Maintain detailed and accurate records of customer interactions in our CRM system. · - Assist clients with onboarding processes and ensure they understand ou ...