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    Functional Area Manager - Port Elizabeth, South Africa - AFMS Group

    AFMS Group
    AFMS Group Port Elizabeth, South Africa

    Found in: Talent ZA C2 - 4 days ago

    Default job background
    Description
    Responsible for the OHSE, soft services and ad- hoc technical maintenance components of a retail portfolio for the facilities management and day to day operations of OHSE compliance, cleaning, hygiene and pest control.
    Implementing strategies and control mechanisms to achieve the business objectives. Increasing efficiency and minimising the risk of loss and noncompliance impacting on company profits.

    Primary Duties
    • Client Liaison of designated sites (cleaning, hygiene and pest control)
    • Growth, budgets, profitability and cost control
    • Manage staff and sub-contractors
    • Contract Management
    • Administration
    • Health and Safety Compliance
    • Quality assurance for OHSE and Soft Services
    • Management Reports
    • Execution of service
    • Invoicing submission and control


    Secondary Duties
    • Manage Designated Sites
    • Maintain service levels
    • Complete customer focus
    • Pro-active inputs
    • Provide feedback and communication to Head Office

    Manage Staff

    • Delegate responsibilities
    • Service assessment on Key Performance Areas
    • Implement corrective action where necessary

    Manage Contractors

    • Ensure a valid Service Level Agreement (SLA) exists
    • Know all the SLA terms and conditions
    • Adhere to AFM Solutions SLA
    • Ensure proper service delivery
    • Performance measurement
    • If needed, institute non-conformances
    • Approve service schedules
    • Initiate and approve requests for service
    • Follow up on outstanding Helpdesk Work Orders and Requests
    • Monitoring of contractors SLA's and responsibilities

    Client Liaison

    • Provide regular task feedback to client
    • Complete all / any client requests and ensure client satisfaction
    • Provide feedback to Head Office


    Invoicing Control

    • Compare invoices to Work Orders
    • Approve and process of payment within specified time frame
    • Forward to Head Office Accounts Department
    • Familiarize with the approved invoicing procedures and abide by them
    • Ensure timeous submission of invoicing by Contractors.

    Management Reports

    • Complete monthly Management Report for Head Office, highlight all operational issues and comment on the status of such issues
    • Report on status of projects
    • Report on staff
    • Highlight concerns
    • Make recommendations or submit request for assistance

    General Operations

    • Ensure that client has been made aware of any operational changes
    • Make recommendations on any operational issues that need to be altered to fit individual sites

    Growth, Budget, Profitability and Cost Control

    • Develop and maintain a successful business partnership with client
    • Identify value added opportunities and make proposals or presentations to the client
    • Develop, implement and maintain best practice for client services
    • Check, manage and monitor compliance of SLA
    • Develop an effective, customer based, proactive relationship at all levels with the client
    • Ensure profitability
    • Manage, control and ensure cost entertainment

    Key Skills and Experience
    • Grade 12
    • 5-years' experience
    • Essential to be Computer Literate in MSOffice
    • Experience of contract administration
    • Experience in writing and presenting reports
    • Knowledge of maintenance services advantageous
    • Familiar with ISO9001 and staff management
    • Budgeting experience
    • Knowledge of electrical, building, plumbing and HVAC would be an added advantage
    • Sound financial risk management experience
    • Understanding of the Labour Relations Act
    • Valid South African driver's license
    • Understanding of contractual skills

    People and Management Skill
    • Good people relationship skills
    • Good interpersonal skills (oral and written)
    • Customer focused
    • Strong and proven leadership skills and a confident decision maker
    • Able to work under pressure and meet deadlines
    • Ability to handle and control difficult situations
    • Ability to create and maintain budgets
    • Able to keep Contractors in line with agreed Service Level Agreements (SLA's)
    • Ability to communicate on all levels (oral and written)
    • Self-motivated
    • Integrity
    • Computer literacy skills

    Key result areas
    • Understand role of reporting to the business and client
    • Understand interworking with various teams to ensure client financial compliances
    • Understanding that feedback and communication is critical to success
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