- Validate information captured by the Agents are correct.
- Validate sales are compliant.
- Validate all required information were disclosed
- Customer Focus;
- Excellent analytical skills;
- Good interpersonal skills;
- Excellent listening skills;
- Results driven with a focus on quality and customer service;
- Applicants need to be fluent in the African languages
- Matric
- Minimum 1 year call centre industry experience
- FAIS, Compliance or QA related experience
- Excellent time management skills
- Detail orientation
- Deadline Drive
- Excellent Analytical skills
- Excellent Listening skills
- Results driven with a focus on quality and customer service;
- Applicants need to be fluent in the African languages
-
Quality Analyst
Found in: Talent ZA C2 - 10 hours ago
Telebest Sandton, South Africa Full timeMatric · Diploma in Business Management or equivalent · 2-4 years' experience in a Call Centre environment in a position of assisting call centre agents · Ensure quality assurance standards are maintained by all agents · Experience in implementing and monitoring corrective qualit ...
-
sassa : quality analyst
Found in: Job Placements ZA C2 - 2 days ago
iSON Xperiences Randburg, South AfricaMain Purpose of Position: · Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and trainin ...
-
jnr quality analyst
Found in: Talent ZA C2 - 6 days ago
Pronto Labour Team (Pty) Ltd Johannesburg, South AfricaJNR QUALITY ANALYST with 1-2 Year's experience in a FMCG Industry - · NASREC, Johannesburg, Gauteng · (Please ONLY apply if you are staying within the BASREC Vacinity.) · JNR QUALITY ANALYST. - NASREC area · * ONLY apply if you are staying within the NASREC vicinity - should you ...
-
Quality Assurance Analyst
Found in: Talent ZA C2 - 10 hours ago
CallForce Johannesburg, South Africa Full timeThe Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company po ...
-
Quality Assurance Analyst
Found in: Talent ZA C2 - 14 hours ago
CallForce Johannesburg, South Africa Full timeThe Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company po ...
-
Quality Assurance Analyst
Found in: Talent ZA C2 - 2 days ago
Quantanite Johannesburg, South AfricaAbout Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are ...
-
Senior Software Quality Analyst
Found in: Talent ZA C2 - 1 week ago
HuntWave Technologies Johannesburg, South Africa Full timeThe purpose of an SQA is to ensure that all work delivered by PlusNarrative is of the highest quality. This is achieved through the effective planning and execution of tests related activities, ensuring that any development is rigidly tested against detailed functional and non-fu ...
-
Quality Assurance Analyst Software Tester
Found in: Talent ZA 2A C2 - 6 days ago
Diverse Consulting Solutions Johannesburg, South Africa PermanentQuality Assurance Analyst Software TesterTo work remotelyPERMANENT ROLEMatric certificate3-5+ years' experience as an IT Software Tester in either the Individual Life Insurance Industry Quality Assurance Testing experience - essentialMust have experience gained Design test plans, ...
-
Quality Assurance Analyst Software Tester
Found in: Talent ZA 2A C2 - 6 days ago
Diverse Consulting Solutions (Pty) Ltd Johannesburg, South Africa PermanentQuality Assurance Analyst Software TesterTo work remotelyPERMANENT ROLEMatric certificate3-5+ years' experience as an IT Software Tester in either the Individual Life Insurance Industry Quality Assurance Testing experience - essentialMust have experience gained Design test plans, ...
-
Quality Assurance Analyst Software Tester
Found in: Talent ZA 2A C2 - 6 days ago
Diverse Consulting Solutions Johannesburg, South Africa PermanentQuality Assurance Analyst Software TesterTo work remotelyPERMANENT ROLEMatric certificate3-5+ years' experience as an IT Quality Assurance Analyst Software TesterExperience in the Individual Life Insurance Industry or Funds, Benefits and Annuities IndustryQuality Assurance Testin ...
-
Quality Assurance Analyst Software Tester
Found in: Trabajos Diarios ZA C2 - 6 days ago
Diverse Consulting Solutions Gauteng, South Africa PermanentQuality Assurance Analyst Software Tester · To work remotely · PERMANENT ROLE · Matric certificate · 3-5+ years' experience as an IT Quality Assurance Analyst Software Tester · Experience in the Individual Life Insurance Industry or Funds, Benefits and Annuities Industry · Qualit ...
-
Quality Assurance Analyst Software Tester
Found in: Trabajos Diarios ZA C2 - 6 days ago
Diverse Consulting Solutions (Pty) Ltd Gauteng, South Africa PermanentQuality Assurance Analyst Software Tester · To work remotely · PERMANENT ROLE · Matric certificate · 3-5+ years' experience as an IT Software Tester in either the Individual Life Insurance Industry · Quality Assurance Testing experience - essential · Must have experience gained ...
-
Quality Assurance Analyst Software Tester
Found in: Trabajos Diarios ZA C2 - 6 days ago
Diverse Consulting Solutions Gauteng, South Africa PermanentQuality Assurance Analyst Software Tester · To work remotely · PERMANENT ROLE · Matric certificate · 3-5+ years' experience as an IT Software Tester in either the Individual Life Insurance Industry · Quality Assurance Testing experience - essential · Must have experience gained ...
-
Software Tester 12 month
Found in: Job Placements ZA C2 - 2 days ago
LINKFIELDS INNOVATIONS (PTY) LTD Randburg, South Africa ContractWe are seeking a skilled and detail-oriented Test Analyst to join our team. As a Test Analyst, you will · be responsible for analyzing software requirements, designing test cases, and executing tests to · ensure the quality and reliability of our software applications. As a Test ...
-
Data Analyst
Found in: Talent ZA C2 - 5 days ago
SPECD (Pty) Ltd Randburg, South Africa· We are looking for a skilled DATA ANALYST who can work in a fast-paced project environment focused on high quality delivery. · JOB DESCRIPTION: · Job Title: Data Analyst · Employment Type: 3.5 Months Contract, Hybrid – Renewable · Work Location: Sandton, Johannesburg · KEY ...
-
Principal Specialist BI Architecture
Found in: Executive Placements ZA C2 - 4 days ago
HR Genie Randburg, South AfricaOur Client a Global tech firm is seeking a Principal Specialist BI Architecture to join their team in Randburg on a contract basis. They offer stability, growth, attractive rates and a great working environment. · Candidates will be working fully onsite and need to be fully vacci ...
-
Billings and COGS Analyst
Found in: Talent ZA C2 - 6 days ago
Pillango Placements Randburg, South AfricaJoin an international firm as a Billings and COGS (Cost of Goods Sold) Analyst Manage and analyse all aspects related to invoicing and the cost of goods sold that will include accurate billing processes and overseeing cost analysis. · Attention to detail and pressure is inherent ...
-
Intermediate Software Developer
Found in: Talent ZA C2 - 6 days ago
RecruiTech (Pty) Ltd Randburg, South AfricaOur client is seeking a talented Intermediate Software Developer to join their team who is passionate about leveraging their programming and development skills to drive business success through effective business/process analysis and product configuration. The ideal candidate wil ...
-
Applications Director
Found in: Talent ZA C2 - 4 days ago
Edge Executive Search Randburg, South Africa PermanentSupport CIO by delivering the committed portfolio of IT projects on time, to scope and within budget and within agreed constraints · Support the organisation by ensuring that all relevant applications are available per SLA · Accountable for the long term roadmap of each applicati ...
-
Intermediate Test Analyst
Found in: Talent ZA C2 - 14 hours ago
PPS Recruitment Sandton, South AfricaReporting into the Gemini: Test Lead, the Test Analyst is independently able to Support the team with carrying out all levels of software testing as part of the full SDLC (Software Development Life Cycle) to deliver high-quality solutions on projects. · ...
payjoy : quality analyst - Randburg, South Africa - iSON Xperiences
Description
Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs.
Responsibilities: