Jobs

    Quality Analyst - Sandton, South Africa - Telebest

    Telebest
    Telebest Sandton, South Africa

    1 day ago

    Telebest background
    Full time
    Description

    Matric

    Diploma in Business Management or equivalent

    2-4 years' experience in a Call Centre environment in a position of assisting call centre agents

    Ensure quality assurance standards are maintained by all agents

    Experience in implementing and monitoring corrective quality assurance actions

    Assist Training Officer and Contact Centre Manager with identifying training needs for the agents

    Must be able to work shift 24 hour contact centre



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