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    French Certification Analyst - Cape Town, South Africa - ABC Worldwide

    ABC Worldwide
    ABC Worldwide Cape Town, South Africa

    5 days ago

    ABC Worldwide background
    Description
    Description

    We are looking for a business-oriented person who is willing to coordinate and to administer the Fairtrade certification of companies in assigned countries in Africa.

    The ability to deal with high profile traders as well as small producer organizations and the availability as well as readiness to travel to assigned countries in Africa to perform Fairtrade audits is required. The attention to detail, willingness to learn and team spirit are essential assets on this position.

    The person is part of a multicultural team which is responsible for the certification of Fairtrade customers in Africa.

    Your responsibilities and tasks
    • Act as Certification Analyst responsible for assigned customers.
    • Evaluate producers and traders for assigned products against Fairtrade Standards.
    • Answer requests of customers from assigned countries.
    • Perform evaluations of audit reports against Fairtrade Standards.
    • Perform Fairtrade audits of customers in assigned countries in Africa.
    • Send certification decision.
    • Communicate actively with applicants and certified customers and assist them with all necessary information.
    • Actively participate in the annual audit planning for assigned countries.
    • Instruct customers on Fairtrade requirements.
    • Identify special needs of Key Accounts and act as account manager.
    • Answer certification related questions.
    • Answer National Fairtrade Organisation requests.
    • Assist in the selection, evaluation and training of Auditors.
    • Assist in constant improvement of certification processes.
    • Assist in identifying and delivering on new sales and marketing opportunities.
    Your qualifications, experience and skills
    • University level education (B.A. or equivalent) in a relevant subject (Food Science, Business, Agronomy, Economics, Languages etc.) or any other equivalent and related professional qualification.
    • At least two years of related professional work experience in an office and customer orientated environment.
    • Permission to work in South Africa is mandatory.
    • Ability to work in South Africa and travel internationally obligatory.
    • 1-year experience in certification systems (e.g., organic, FSC, MSC, SA8000, ISO 14001, etc.) in particular with ISO 65 accreditation or 2 years related business experience.
    • Fluent in English and French oral and written.
    • Additional fluency in Arabic or in other languages commonly spoken amongst Fairtrade certified clients in Africa (Afrikaans, Portuguese, Swahili etc.) would be an asset.
    • Flexible, pro-active, and hard-working work style.
    • Team player with excellent interpersonal and organizational skills.
    • Excellent communication skills and experience in dealing with different cultures.
    • Strong dedication towards customer service.
    • Experience with customer relations as well as in international trade would be supportive.
    • Technical knowledge of the Fairtrade products traded out of Africa is an advantage.
    • Motivation for Fairtrade.
    What we offer
    • International work environment
    • Company culture of dialogue and respect
    • Onboarding and welcome management
    • Open-minded and value-driven colleagues living our mission
    • Attractive benefit package, e.g.: extended annual leave, family friendly leave and more
    • Opportunities to make a meaningful impact
    • Development opportunities with chance for motivated staff to grow
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