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    Receptionist - Cape Town, South Africa - Dimension Data

    Dimension Data
    Dimension Data Cape Town, South Africa

    3 days ago

    dimension data background
    Description
    Functieomschrijving

    OVERALL PURPOSE OF JOB: The receptionist is responsible for providing secretarial, clerical and administrative support in order for the Willowbridge branch services are provided in an effective and efficient manner. To deliver friendly and efficient customer service

    MAIN RESPONSIBILITIES/TASKS:

    Manage Switchboard, receive direct and relay telephone calls and messages

    Manage Reception

    General Office Management

    Administration

    Maintain the general filing system and file of correspondence

    Provide word-processing MS Office skills and secretarial support

    Management of 3rd party cleaning staff

    Management of daily access control on site

    Be familiar with all security and equipment indicator panels in reception and alert the responsible persons

    Ensure that all visitors to the site complete the visitors register and keep the records of these entries and highlight any irregularities

    Issue removal permits for any equipment removed from the premises and file the records as well as updating the information electronically

    Responsible of following the correct procedures of giving clients access to the site

    Ensure the reception area, pause area and boardroom is presentable and clean

    Manage the reservation and use of the boardrooms

    When requested arrange refreshments for clients using the boardrooms

    When clients are on site doing testing, make brochures of food ordering services available to them

    Order food when required by clients while they are on site

    Management of consumables, regular stock taking and ordering through the correct channels and following the correct procedures

    Management of Office supplies, regular stock taking and ordering through the correct channels and following the correct procedures

    Management of all crockery and cutlery, stock taking and counts to Branch Manager

    Inventory control of the Medical Aid room and toiletries cupboard and pass the information to the

    Branch Manager

    Deploy any Company specific projects in line with company standards and in agreement with Manager

    Logging of ServiceDesk calls

    Requirements

    MINIMUM EDUCATION, QUALIFICATIONS, EXPERIENCE REQUIRED BY INCUMBENT:

    Matric with Exemption.

    Tertiary education, preferably in an office/reception procedures course

    Minimum of 3 years in a similar position at a busy front office reception area

    KNOWLEDGE, SKILLS and COMPETENCIES:

    Answer all incoming calls and handle callers inquiries professionally

    Re-direct calls as appropriate and take adequate messages when required

    Greet, assist and or direct visitors/clients

    General office administration and filing of documents

    Creating and managing access control of clients or visitors

    Management of office supplies and consumables count sheet update and to get the manager to authorise the needs identified

    All ad-hoc administration duties in a timely manner

    Filing of administration following the correct procedures

    Ensure all Policies and Procedures are deployed throughout the area of responsibility

    Ensure that all interactions are captured on the relevant system in the approved manner

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