Receptionist - Cape Town, South Africa - The Globevest Group

The Globevest Group

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Salary:
Market related

Location:
Cape Town

Job type:
Permanent

Industry:
Serviced Office Space

Reference Number:
RDT.C.R

COMPANY DESCRIPTION:

Our client is a premium, serviced office provider and is looking for a professional Receptionist to join their office space based in Cape Town.

JOB DESCRIPTION:

The Receptionist affects the success of the centre through his/her telephone etiquette and professional mannerism when liaising with a client, visitor or supplier at reception

MAIN DUTIES & RESPONSIBILITIES:

Take pride in managing the Front of house of the centre:
Cleanliness
Organised reception desk
Presentable appearance
Switchboard:
Answer calls professionally
Create client satisfaction, express helpfulness and friendliness
Take accurate messages
Ensure calls are transferred correctly
Be the first point of contact for all clients and visitors on a daily basis, providing a friendly and welcoming front of house service ensuring excellent first impression
Always ensure clients needs are met, promptly and professionally
Ensure visibility and readiness to assist clients as and when the need arises with flexibility and helpfulness have a basic understanding of all key services:
Products (Office, on-the-move, IT, telecoms, canteen etc.)
Administration services: copies, printing, typing of documents etc.
Always has true intention to go above and beyond the expectations of a client, must have an internal passion for customer service.
Take ownership of queries or client issues brought to his/her attention and must ensure it is followed through to the end
As a backup to the CM the receptionist must be available for the preparation of offices before new clients move in. Setting up IT (Basic), Telephones, furniture and ensuring welcome packs are ready for the arrival of new clients.
Assisting clients with printing, binding and copying (when receptionist is unable to)
Always keep an eye open for centre cleanliness including bathroom facilities whenever you move around the centre (report unsatisfactory areas to CM)
Professional and clear communication skills
Knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
Extremely important to have organisational skills and the ability to prioritise and multitask
Act as a backup when needed ensuring the boardrooms are ready for the client use, if there is special requirements e

Video Conferencing
Lunch requirements
Beverage requirements
Flip chart etc.
Ensure that everything is in order before the client uses the boardroom.
Provides admin support includin

Mail distribution into post boxes
Organising courier services
Ordering office supplies
Preparing and booking meeting rooms
Other administration/secretarial duties
Embraces the brand and set an example for the team of high performance, professional appearance and proficient customer liaison
Check clients birthdays and ensure client is made to feel special (activity to be discussed with CM)
CW stationery control, compile order, get approval from CM and place order. Follow up on prompt delivery
Client stationery, ensure signed orders received from clients before placing orders for stationery (discuss with CM)
Ensure copy machine has got toner and enough paper every morning on arrival
Maintenance of office equipment (printer, binder, copier)
Ensure all filing is up to date
Informing clients that post has arrived
Updating credit/debit card payments sheet on a daily basis (where applicable)
Balancing, printing and filing month end credit/debit card payments with slips
Adding new users to CSP
Assist CM with registering of IT Logs with IT
Ensuring staff sign the attendance register on arrival and departure
Compiling new tenant files with CM
Ensure welcome packs are in order for new tenants (assist CM)
Ensure documentation/tour packs for tours is prepacked (where applicable)
Assisting clients with printing, binding and copying
Keeping track of clients printing, binding, copying at reception printer (assisting CLA)
Always keep an eye open for centre cleanliness including bathroom facilities whenever you move around the centre (report unsatisfactory areas to CM)