Jobs
>
Johannesburg

    Dutch (Fluent) Client Care Agent - Johannesburg, South Africa - BGA Recruitment

    BGA Recruitment
    BGA Recruitment Johannesburg, South Africa

    1 day ago

    Default job background
    Full time
    Description

    NB:
    This position is based in Johannesburg
    (partly Hybrid)
    We are looking for someone who will be able to fulfill the following requirements:


    To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to.


    Key Performance Areas:
    Receipt and handling of inbound & outbound calls.


    • Ensure that calls are answered timeously, handled efficiently, politely and professionally
    • Ensure that careful attention is paid to the information being provided by the caller
    • Provide accurate information/instructions to the caller, if required
    • Ensure that the call is carefully listened for accurate understanding of the call
    • Accurately comprehend the information that has been provided
    • Ensure the confidentiality of the information relating to the call
    Preparation of Reports (as required) and accurate record keeping.


    • Accurately capture the details received from the call.
    • Produce professional and detailed reports.
    • Assume responsibility for accuracy, and completeness of all tip-off reports
    • Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter.
    Quality and risk management.


    • Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower
    General administration.


    • Follow correct procedures.
    • Provide assistance where required.
    About You
    You would need to have the following qualifications


    • A minimum of a matric qualification plus - 3 years working experience in a customer services orientated position is a prerequisite for this position
    • Any formal qualification will be an advantage
    You would need to have the following Experience and Technical competencies:


    • - 3 years working experience, preferably in a contact centre would be an advantage
    • An excellent command, ie. 100 % fluency in the Dutch and English languages is a necessity
    • Fluency in any other Foreign language i.e. Arabic, French, Spanish, German will be an advantage
    • All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
    • Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required
  • eMedia Investments

    Customer Care Agent

    5 days ago

    eMedia Investments Johannesburg, South Africa

    As a Customer Care Agent you would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service. · **Key Performance Area** · **Interpersonal and team relat ...

  • eMedia Investments

    Customer Care Agent

    23 hours ago

    eMedia Investments Johannesburg, South Africa

    The incumbent would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service. · **Key Performance Area**: · Interpersonal and team relationships: · Buil ...

  • One Source Direct

    Customer Care Agent

    4 days ago

    One Source Direct Johannesburg, South Africa

    **Job description** · Customer Care Consultant Needed · Our company, One Source Direct, is searching for a Customer Care Consultant on behalf of Zoom Fibre. · Main Purpose of the Job? · Set and drive superior experience for Zoom Fibre Partners (ISP's, resellers, internal and end ...

  • Staff Connection

    Customer Care Agent

    1 week ago

    Staff Connection Johannesburg, South Africa

    We are recruiting a Hospitality Call Centre Agent for an organisation based in the northern suburbs of Jo'Burg. · - SA Citizen · - Diploma in Administration or similar discipline · - Experience within the hospitality industry or similar environment · - Excellent communication ski ...

  • LMP RECRUIT

    Customer Care Agent

    2 weeks ago

    LMP RECRUIT Johannesburg, South Africa

    Grade 12 coupled with a minimum of 3 years' Customer Care experience · - A qualification in supply chain logistics would be advantageous · - Must be literate on Kerridge or Autoline and Excel · - Exceptional telephone etiquette · - Able to cope in a fast paced, high pressure envi ...

  • Santaf Holdings

    Customer Care Agent

    4 days ago

    Santaf Holdings Johannesburg, South Africa

    Main Purpose Of Job: · - Ensure compliance of 100 % by logging and confirming of all calls made to the client and recording of all communication with the client · - Communication is to be clear, concise and accurate at all times · - Explanation of the repair process must be provi ...

  • LMP RECRUIT

    Customer Care Agent

    1 week ago

    LMP RECRUIT Johannesburg, South Africa

    Grade 12 coupled with a minimum of 3 years' Customer Care experience · - ** Recent working experience in the** **Material Handling Equipment (Forklift) or Automotive industry ESSENTIAL**: · - A qualification in supply chain logistics would be advantageous · - ** Must be literate ...

  • Macdonald & Company

    Property Customer Care Agent

    1 week ago

    Macdonald & Company Johannesburg, South Africa

    **Location**: · **Johannesburg** · **Salary**: · **250,000** · **Job Type**: · **Permanent** · **Reference**: · **71431** · **Job Summary**: Passionate about delivering excellent customer service? · Our client has set itself apart by providing a refreshing face to the ever-growin ...

  • MyCalling

    Customer Care Agent

    3 days ago

    MyCalling Parktown, South Africa

    Position Overview: · **Responsibilities**: · - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. · - To fulfil customer requests, respond to inquiries/complaints, demonstrating due a ...

  • BGA Recruitment

    German (Fluent) Client Care Agent

    1 week ago

    BGA Recruitment Johannesburg, South Africa

    Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements: · Key Performance Areas: · Receipt and handling of inbound & outbound calls. · - Ensure that calls are answered timeously, handled efficiently, politely and profe ...

  • BGA Recruitment

    Dutch (Fluent) Client Care Agent

    1 week ago

    BGA Recruitment Johannesburg, South Africa

    NB: This position is based in Johannesburg **(partly Hybrid)** · We are looking for someone who will be able to fulfill the following requirements: · Key Performance Areas: · Receipt and handling of inbound & outbound calls. · - Ensure that calls are answered timeously, handled e ...

  • BGA Recruitment

    German (Fluent) Client Care Agent

    1 day ago

    BGA Recruitment Johannesburg, South Africa Full time

    Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements: · To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be al ...

  • eMedia Investments

    Customer Care Team Leader

    1 week ago

    eMedia Investments Johannesburg, South Africa

    The Customer Care Team Leader would be required to manage a team of OMNI channel customer care agents. To respond to/resolve and log all viewer interactions, monitor transmission, source relevant information, contribute to the continuous development and growth of the customer car ...

  • Mandated Property

    Real Estate Agent

    3 days ago

    Mandated Property Johannesburg, South Africa

    We at Mandated have a passion for people therefore we provide agents with an opportunity to build their business under our business name. Mandated Property Group is looking for qualified real estate agents. · We provide one of the best commission structures in the industry for ou ...

  • Mandated Property

    Real Estate Agent

    1 week ago

    Mandated Property Johannesburg, South Africa

    We at Mandated have a passion for people therefore we provide agents with an opportunity to build their business under our business name. Mandated Property Group is looking for qualified real estate agents. · We provide one of the best commission structures in the industry for ou ...

  • Mandated Property

    Real Estate Agent

    1 week ago

    Mandated Property Johannesburg, South Africa

    If you want a dynamic career and are driven to succeed - You have come to the right place because Mandated Property Group is looking for Qualified Real Estate Agents. · If you have a Fidelity Fund Certificate with experience working in the real estate industry, we want you to joi ...

  • Mandated Property

    Real Estate Agent

    1 week ago

    Mandated Property Johannesburg, South Africa

    If you want a dynamic career and are driven to succeed - You have come to the right place because Mandated Property Group is looking for Qualified Real Estate Agents. · If you have a Fidelity Fund Certificate we want you to join our team. To stay on top of your game, you will hav ...

  • HotelJobs

    Lodge Wholesale Travel Consultant

    1 week ago

    HotelJobs Johannesburg, South Africa

    Kendrick Recruitment are seeking a Lodge Wholesale Travel Consultant for a group of luxury 5* lodges. Salary will be market related. · KEY OUTPUTS · - Creative and out of the box planning and designing of leisure FIT tailor-made itineraries lodges/camps in combination with some 3 ...

  • ABC Worldwide

    Travel Specialist: Spanish Speaking

    4 days ago

    ABC Worldwide Johannesburg, South Africa

    **KEY OUTPUTS**: · - Creative and out of the box planning and designing of leisure FIT tailor-made itineraries · - Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents · - Ensuring turnaround times are ...

  • HotelJobs

    Travel Specialist

    1 week ago

    HotelJobs Johannesburg, South Africa

    Are you passionate about creating exceptional guest experiences while contributing to the sustainability of our communities and environment? Kendrick Recruitment is seeking a dedicated and experienced individual to join our clients team as a **Travel Specialist.** · : Travel Spec ...