Travel Specialist - Johannesburg, South Africa - HotelJobs
Description
Are you passionate about creating exceptional guest experiences while contributing to the sustainability of our communities and environment? Kendrick Recruitment is seeking a dedicated and experienced individual to join our clients team as a
Travel Specialist.
:
Travel Specialist
:
Johannesburg
:
Depending on experience
Responsibilities
- Creative planning and designing of itineraries to provide guests with unforgettable experiences.
- Efficient management of the reservations process, ensuring guest budgets are met.
- Handling bookings from initial quote to finalization, including invoicing and travel document preparation.
- Maintaining consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.
- Rotational emergency duty as per the Retail Emergency BOP.
- Weekly rotational early and late shifts.
- Maintaining a calm and professional demeanor while servicing agents and guests.
- Proactively promoting our products and services to ensure the best possible safari experience for guests.
- Demonstrating an independent, curious, and proactive approach to tasks.
- Upholding the values of the company:
Knowledge Required:
- A passion for delivering service excellence.
- Indepth knowledge of Tourplan (advantageous).
- Good knowledge of South Africa, Southern, and East Africa (preferable).
- Willingness and aptitude to learn.
Skills Required:
- Understanding of terms and conditions, product knowledge, thirdparty, and Company product destinations.
- Familiarity with travel industry channels.
- Excellent computer skills, including:
- Tourplan (advantageous).
- ESS (essential).
- WETU.
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