- Collaborating with their Installation team to coordinate and schedule installations seamlessly.
- Ensure that installations are scheduled efficiently and that the overall process meets quality standards.
- Gather feedback from customers and the Installation team to identify areas for improvement.
- Collaborate with the Installation team to schedule appointments based on customer preferences, technician availability, and project timelines.
- Use scheduling software and tools to organize and manage installation appointments efficiently.
- Prioritize and manage your time effectively to ensure that installations are scheduled within specified time frames and deadlines are met.
- Communicate installation details, expectations, and any changes to customers, technicians, and relevant internal stakeholders.
- Interacting with customers to understand their needs and preferences for appointment timing.
- Use your problem-solving skills to address scheduling conflicts and ensure timely resolutions.
- Providing exceptional support to both customers and the Installation team, ensuring a smooth and stress-free experience.
- Competitive salary and performance-based incentives.
- A vibrant and inclusive work environment that values teamwork and individual contributions.
- Opportunities for professional development and career advancement.
- Excellent organizational and time-management skills.
- A customer-centric approach with the ability to provide exceptional service and address customer inquiries and concerns.
- Ability to identify scheduling conflicts and propose effective solutions to ensure smooth operations.
- Flexibility to adapt to changing priorities, handle unexpected situations, and make quick decisions
- Strong communication skills to interact with customers and internal teams.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- A passion for delivering exceptional customer experiences.
- High school diploma or equivalent.
- Previous experience in scheduling or customer support is a plus.
- Familiarity with scheduling software is advantageous.
- Strong verbal and written communication skills to interact effectively with customers, technicians, and internal teams.
- Excellent organizational and time-management skills to handle multiple scheduling tasks and prioritize effectively.
- Ability to identify scheduling conflicts and propose effective solutions to ensure smooth operations.
- Meticulous attention to detail to accurately record customer information, schedule details, and any specific requirements.
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Installation Support Agent
1 day ago
Tracker South Africa Randburg, South Africa**Listing reference**: track_001046 · **Listing status**: Online · **Position summary**: · **Industry**:IT & Internet**Job category**:Testing**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: · **Job description**: · **K ...
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Tracker South Africa Randburg, South Africa**Position summary**: · **Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**About our company**: · **Introduction**: · **Job description**: · - Establishing, building, and maintain ...
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SRK Consulting South Africa Johannesburg, South Africa**Description**: · **The purpose of the job**: · **Hardware***: · - Configure, deploy, maintain, troubleshoot, and support existing computer workstations, laptops, printers, mobile devices, phones and other equipment; · - Install and support user telephones; · - Replace faulty ha ...
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Technical Leader
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Skyworth Digital Johannesburg, South Africa**Position Summary**: · To check installation designs, their reasonability and conformance to standards and industrial codes. Technical leader will also be responsible for researching and implementing more optimum installation guidelines and ensuring the effectiveness and perform ...
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Dimension Data Johannesburg, South Africa**Job Description Summary** · The Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the Engineering organization to provide install and break or fix functions for ...
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Skyworth Digital Johannesburg, South Africa**Position Summary**: · To check installation designs, their reasonability and conformance to standards and industrial codes. Technical leader will also be responsible for researching and implementing more optimum installation guidelines and ensuring the effectiveness and perform ...
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Solar Solutions Installer
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Assign Services (Pty) Ltd Johannesburg, South Africa Full time**Job purpose** · We are looking for a solar solutions installer to assemble, install, and maintain solar photovoltaic (PV) systems. · The experienced solar sales representative should have a proven track record of selling turnkey solar systems. · **Duties and responsibilities** ...
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Equinix Johannesburg, South Africa**Who are we?** · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organiza ...
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Project Electrician
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Clint Wheeler Johannesburg, South AfricaPublished · - Aug 18, 2023 · - Location · - Kempton Park, Johannesburg, South Africa · - Category · - Business · - Job Type · - Full-time · - Salary Type · - Monthly Salary · - Salary · - R R30 000 per month · **Description**: · Project Electrician - Kempton Park - R25,000-R30,00 ...
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Many in 2 one Johannesburg, South AfricaSeeking a young and dynamic Installer (TV, AV and Electronics) for a company based in Johannesburg. · **Duties**: · Install various types of audio and video equipment, including speakers, amplifiers, projectors, screens, and other related technology · Individual must be willing t ...
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GAAP Point of Sale Johannesburg, South AfricaGAAP Point of Sale is recruiting an **Onsite Support Technician**. The position is based at our offices in Midrand, Johannesburg, and the successful applicant will be reporting to the **Assistant Service Delivery Manager (JHB) **or their nominees at GAAP where applicable. · **Job ...
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NTT Ltd. Johannesburg, South AfricaNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
Installation Support - Johannesburg, South Africa - Energy at Work Projects
Description
Join Our Client's Team as an Installation Support (Scheduling) Agent
Are you ready to be a vital part of a dynamic team where your organizational skills and customer service expertise will shine? We're looking for an Installation Support (Scheduling) Agent to join our client's growing family
They're not just about products; they're about experiences. They pride themselves on delivering top-notch services that enhance the lives of their customers. As a leading innovator, they're on a mission to redefine excellence and they want you to be a part of it.
What You'll Be Doing:
What They Offer:
What They're Looking For:
Requirements:
Join us on this adventure, and let's redefine excellence together