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    Orders Administrator - Cape Town, South Africa - West Coast Personnel

    West Coast Personnel
    West Coast Personnel Cape Town, South Africa

    1 week ago

    West Coast Personnel background
    Description

    Orders Administrator Kenilworth (Cape Town) - R18k to R20k

    Experience in running Shopify and Takealot Marketplace portal is essential Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers or

    similar required.

    My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company''''s KPIs are met, and each and every customer is impressed.

    Requirements:

    · Minimum 2 years of working experience in administration.

    · Familiarity with shipping & courier logistics and terminology and processes.

    · Strong understanding of systems & stock with processing of orders.

    · Excellent analytical and problem-solving skills

    · Excellent communication and interpersonal skills

    · Strong project management skills

    · Accurate data entry skills and attention to detail.

    · Excellent written and verbal communication skills

    · Experience working with an accounting software package.

    · Experience in running Shopify and Takealot Marketplace portal is essential

    · Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage.

    Responsibilities:

    · Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time.

    · Oversee all sales orders are processed correctly across all sales channels & marketplaces.

    · Work across our company & sales channel systems.

    · Process the marketplace orders - Takealot & Makro which includes all paperwork required.

    · Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously.

    · Oversee and manage logistics with couriers utilised to transport products to customers.

    · Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).

    · Verify customer and order information for correctness, checking it against previously obtained information as necessary.

    · Check inventory records to determine availability of requested merchandise.

    · Receive and respond to customer queries if needed.

    · Prepare invoice & shipping documents.

    · Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

    · Filing of all documents required from fulfilling orders.

    · Inspect outgoing orders for compliance with customers'''' specifications & satisfaction.

    · Adjust inventory records to reflect product movement.

    · Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.

    · Provide weekly and monthly reports as required for the smooth running of the business.

    · Provide constant feedback and updates on aspects relating to sales reporting.

    · Monitor customer feedback via the various tools and take immediate action as required.

    · Provide weekly & monthly overview reports with insights on customer order KPIs.

    · Attend operational daily Standup meetings.

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