Jobs

    SALES SUPPORT TEAM LEADER - CapeTown, South Africa - Hr Legend

    Hr Legend
    Hr Legend CapeTown, South Africa

    4 days ago

    Default job background
    Description

    Reporting directly to the National Sales Fulfilment Manager

    Responsibilities & Duties:

    • Approve leave and allocate work accordingly to stand in (understanding busy periods)
    • Manage work in progress on deals outside of SLA
    • Management escalations
    • Assist in absence of National Sales Fulfilment Manager
    • Daily oversight of staff productivity
    • Act as conduit between Sales/ Sales Fulfilment & Data Capturing (knowing and understanding the system)
    • Knowledge of bank product to assist training facilitator & staff
    • Bank engagements/building rapport with bank liaison across banks
    • Identify training needs within team and sales

    Key Performance areas:

    • Build and maintain strong relationship with all stakeholders, internal and external
    • Ensure high quality applications by taking ownership of the quality assurance related to your deals for efficient and accurate first-time submissions of good quality
    • Consistent focus of First submission resolution
    • Ensure deals received are instructed as efficiently as possible i.e. managing a tight lead time from application intake to finalization
    • Ensuring work, task quality and integrity is maintained and continuously improved
    • Client query response times and Maintaining Service Level Agreements to provide feedback to Home Loan Specialists/Sales Consultant to ensure they are kept up to date on the progress of all their deals
    • To take ownership of the quality assurance related to your deals for efficient and accurate first-time submissions of good quality

    Qualifications and experience:

    • Matric (NQF 4)
    • 5 years minimum experience in a Bank environment dealing with mortgages or Mortgage Origination
    • 2 years Team Leader experience
    • Own transport
    • Excellent communication skills, both verbal and written, to effectively
    • Communicate with team members, customer and internal teams.
    • Ability to use data to drive performance and improve processes
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