- Oversee the smooth running of assigned accounts, including financial aspects and resolution of operational issues.
- Conduct regular client visits to establish and maintain strong relationships.
- To manage assigned accounts, addressing customer inquiries and resolving any issues or concerns.
- Collaborate with internal teams, including sales, Bureau Services, operations, and technical support, to ensure seamless customer experience and effective account management.
- Identify and pursue opportunities for upselling and cross-selling additional products or services to existing clients.
- Proactively address any potential account risks and implement strategies to mitigate them.
- Demonstrate self-motivation and drive to achieve targets and exceed expectations.
- Pay meticulous attention to detail, ensuring accuracy and quality in all aspects of client interactions and account management.
- Previous experience in account management or a related customer facing role is preferred.
- Excellent communication and presentation skills, both verbal and written.
- Proven ability to build and maintain strong relationships with clients.
- A self-motivated individual with a positive attitude and strong interpersonal skills.
- Demonstrated attention to detail and accuracy in managing client accounts and information.
- Possess a humble, friendly, and kind demeanor, creating a positive and welcoming atmosphere for clients and colleagues alike.
- Proficiency in using various software applications and tools for client management and reporting.
- Valid drivers license and access to own transportation for client visits.
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Account Manager - CapeTown, South Africa - Service Solutions
Description
Account Manager / Leader
Our client is seeking a dynamic and customer-oriented individual to join our team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with our valued clients. You will be responsible for ensuring client satisfaction, promoting our products and services, and driving business growth.
Responsibilities:
Qualifications and Skills:
