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    Specialist: Network - Pretoria, South Africa - Isilumko Staffing

    Isilumko Staffing
    Isilumko Staffing Pretoria, South Africa

    2 days ago

    Isilumko Staffing background
    Full time
    Description

    Provide support and maintain VOIP infrastructure

    • Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways)

    • Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting groups, assist users with logins and configuration of forwarding options.

    • Create user profiles for Real Connect soft phones; install and configure Real Connect soft phones, setup user extensions, allocate users to relevant groups/campaigns and create forwarding options.

    • Install, support, and maintain Cisco VOIP infrastructure.

    • Log calls, follow up and escalate any system related issues with the vendors for the Real Connect system and Cisco IP telephony system.

    • Assist with integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)

    • Provide support to end-users for Cisco handsets and Real Connect soft phones.

    • Provide IP Telephony troubleshooting of the company's telephony system (Cisco).

    • Configure and support Polycom and Cisco teleconferencing systems.

    • Support and maintain billing system (voice engine) and assist users with telephone billing queries.

    • Monitor recording of calls on Cisco handsets and Real Connect system.

    • Ensure that voice loggers/recordings servers are operational and attend to any errors/issues.

    • Provide end to end support for the Real Connect telephony system and Cisco IP telephony system.

    • Conduct weekly Cisco IP telephony and Real Connect system back-ups.

    Configure, troubleshoot, and monitor LAN/WAN infrastructure

    • Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches countrywide.

    • Configure, support, and maintain Cisco switches on the LAN.

    • Assist with setting up of cross-connects.

    • Assist with setting up of new network links for the Assupol branches, monitor existing network links and troubleshoot any network performance issues.

    • Manage and update the network monitoring system with all the network devices.

    • Create and update architectural diagrams for the company's IPT system.

    • Perform traffic analysis on switch trunk interfaces.

    • Cisco switches configuration files backups when changes occur.

    Liaise and correspond with 3rd party suppliers

    • Apply for services with all our external providers (network links, telephony system etc.)

    • Obtain quotations from suppliers and assist with the procurement process.

    • Ordering of Cisco handsets and switches.

    • Conduct proof of concepts when required.

    • Report and follow up on faulty network links and telephony system issues with the relevant vendors.

    Reporting

    • Submit monthly network performance reports.

    • Submit monthly telephony system performance reports.

    Qualification & Experience

    • IT related degree/diploma
    • Technical/Legal Certification

      • CCNA Voice

      • CCNA/CCNPF Routing & Switching (Advantage)

      • CCNA Wireless (Advantage)
    • IT experience of 1 - 4 years minimum
    • Insurance industry experience of 3 years (Advantage)
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