Specialist: Network and Voice - Menlyn Park, South Africa - Assupol Life Ltd.

Assupol Life Ltd.

Verified Company

Menlyn Park, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

1. Provide support and maintain the voice infrastructure.

Monitor voice servers, SIP trunks and gateways for problems (Switchboard system, Call mangers, Transcoders, Session Boarder Controllers, and voice gateways)
Create user profiles on the cisco phones; add phones and user profiles to call managers; allocate to relevant groups and create hunting groups
Create user profiles on the soft phones; configure extensions and allocate to relevant groups and create different forwarding options
Create integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)
Provide support to endusers for cisco handsets and call center soft phones
Provide IP Telephony troubleshooting of all Assupol voice systems.
Configure and support polycom and cisco phones teleconferencing.
Support and maintain billing system (voice engine) (MAN3000)
Monitor recording of calls on cisco handsets and Real Connect
Monitor that voice loggers' servers are operational and attend to errors received.
Provide end to end support for the Call Center telephony system.
Perform trunk traffic analysis.
Conduct weekly cisco telephony and call center voice system backups.
Conduct backups of switches and when changes occur
Configure and monitor LAN/WAN infrastructure.
Troubleshoot switches and network links when problems occur.
Configure and support LAN switches.
Monitor data lines and check performance in Head Office and branches.
Liaise and correspond with 3rd party suppliers.
Obtain quotations from suppliers.
Conduct proof of concept when required.
Report and follow up on faulty lines
Provide reports
Submit performance reports and servers monthly