Specialist: Network Support - Menlyn Park, South Africa - Assupol Life Ltd.

Assupol Life Ltd.

Verified Company

Menlyn Park, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

1. Monitor, support and maintain network infrastructure.

Monitor Cisco switches, Access Points, Firewalls, and network links.
Perform IOS upgrades on cisco switches and cisco access points as per SOP.
Monitor and report issues on Service provider CE equipment at branches.
Maintain and support network monitoring system (system upgrades, license utilization, backups etc.)
Manage and update the network monitoring system with all the network devices.
Monitor, investigate and resolve network anomalies (network spikes, network latency etc.)
Maintain and support network authentication system (system upgrades, backups, add/remove user profiles and groups)
Add network devices to the network authentication system.
Securely enable monitoring protocols on network switches(SSH,SNMP, TACACS etc.).
Perform network audits to ensure compliance to switch standards, naming convention standards etc.
Maintenance and management of IP management system.

30%

Configure and troubleshoot LAN/WAN infrastructure.
Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches and head office.
Configure switches according to switch standard and ensure configuration compliance.
Update network infrastructure system documentation.
Assist with setting up the network for new branches, branch expansions and branch migrations.
Assist with Disaster Recovery testing.
Assist with setting up of crossconnects to partner services.
Assist with setting up of new network links for the branches, monitor existing network links and troubleshoot any network performance issues.
Create and update architectural diagrams for the network.
Perform traffic analysis on switch uplinks (errors, discards etc.).
Cisco switches configuration files backups when changes occur.

30%

Liaise and correspond with 3rd party suppliers.
Obtain quotations from suppliers and assist with the procurement process.
Conduct proof of concepts on new technologies when required.
Log calls and follow up on existing calls with ISP/s (P1, P2, P3 etc.)
Attend monthly meetings with ISP/s to discuss network support issues and branch uptime.
Ordering of Cisco handsets and switches.
Manage maintenance support contracts and licenses for all cisco switches.
Liaise with cabling partners for annual maintenance on network cabinets and data center.
Liaise with cabling partners for network points requirements at branches and head office.

20%