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    IT Technician - Cape Town, South Africa - Career Custodians

    Career Custodians
    Career Custodians Cape Town, South Africa

    5 days ago

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    Description

    Do you have a passion for IT and enjoy solving technical challenges? A well-established group in the Hospitality sector seeks a skilled IT Technician to join the team in Camps Bay.

    Responsibilities

    • Receive and ensure all email and verbal faults are logged on the ticket system.
    • All tickets acted on promptly and closed within SLA requirements.
    • Effectively provide onsite and remote assistance, to both guests and staff, during and after normal office hours.
    • Escalate calls if necessary.
    • Basic training and best practice guidelines to guide both guests and staff.
    • Perform daily tasks to ensure maximum uptime between properties and devices.
    • Provide support on all Windows and Mac desktop platforms.
    • Provide basic server support and user management.
    • Provide advanced support on:
      • Backups
      • File Sharing
      • MFP Printers
      • CCTV and Access Control
      • VOIP Systems
      • E-Mail
      • Antivirus
      • DSTV and Room Technology
      • Wi-Fi Connectivity
    • Setup phones, tablets, and other BYOD devices.
    • Report any security concerns or potential risks.
    • Plan and manage all upgrades.
    • Stock management and Asset Registers.
    • Participation in projects, and meeting deadlines.
    • Effective Administration.

    Qualifications And Experience

    • Grade 12
    • A+ Certification
    • N+ Certification
    • 3 years PC support environment
    • Experience with Firewalls (Beneficial)
    • Experience with Servers (Beneficial)
    • Experience with Networking (Beneficial)
    • Must have driver's license and reliable vehicle (Non-negotiable)

    Please do not apply if you do not meet the requirements.

    Note: There are two positions available, and based on experience, the hiring manager will decide the most suitable fit.

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