IT Technician - Cape Town, South Africa - ICONAF
Description
JOB SUMMARY
Responsibilities & Duties
The responsibility of the IT Specialist will and may change from time to time as decided by Management.
People Responsibility:
- Installing and configuring hardware and software components to ensure usability.
- Performing preventive and corrective maintenance of the network system and computer infrastructure.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Systems upgrade where necessary.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Conducting periodic backup operations.
- Desk Support.
- Access Point, Switch and Printer setup, maintenance and monitoring.
- Management and maintenance of an effective inventory process.
- Network & Server Infrastructure rollout, maintenance, performance monitoring and reporting.
- Assisting management with procurement of quotes and liaising with suppliers for prices and to assure accuracy in all specification requirements
- Security of infrastructure
- Password management
- Port security
- Blocking of sites
- Blocking of Ips
Key Performance Measures:
1. 100% Network time (except during load shedding, ISP downtime and or electrical faults).
- Maximum downtime of 2-3 minutes per agent for any headset and or PC related issues.
- OS updates on all PC's and Network infrastructure.
- Up-to date branch assets register sent to the head of Technicians on the 3rd day of every new month.
- Cable ordering on all desks on the sales floor.
Knowledge, Skills, and Abilities
- Any networks related qualification.
- Troubleshooting.
- Knowledge of Windows OS.
- Excellent interpersonal skills.
- Organized and detailoriented.
- Ability to meet business timelines and handle pressure.
Job Types:
Full-time, Permanent
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/09/14
Expected Start Date: 2023/09/15
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