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Bloemfontein

    desktop/ network support - Bloemfontein, South Africa - Rectitude Recruit

    Rectitude Recruit
    Rectitude Recruit Bloemfontein, South Africa

    1 day ago

    RECTITUDE RECRUIT background
    Full time
    Description

    ISP & Desktop Support Technician for After hours Support. (Mondays to Fridays 16h to 21h and Rotational on Weekends 9h to 21h)

    Role purpose: The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software . Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite. Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.

    Provide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships. Provide residential customer ISP support on a rotational basis.

    Duties include but are not limited to the following:

    Maintenance

    • Wireless and Fibre coverage in Bloemfontein
    • General network maintenance (including upgrades, software updates)
    • New network device configurations
    • Power Monitor UPS/Inverters, Schedule routine Battery Maintenance.

    Technical Support

    • Support Desk duties
    • Residential customers router configurations
    • VoIP configurations and setups
    • IT/desktop queries
    • Fault Reporting

    Administration

    • Creating and updating ISP support policies and procedures
    • Configure, deploy and maintain computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment for new and existing staff
    • Asset Management
    • Obtain quotations for IT related equipment

    Service Level

    • Daily/Weekly/Monthly ongoing and continuous tasks
    • Maintaining and monitoring systems and the network monitoring software

    Qualifications:

    • Matric
    • Relevant Information Technology Degree or Diploma advantageous (Extensive Networking and Understanding course)
    • Mikrotik MTCNA/MTCRE, Ubiquiti, Cambium, SIAE
    • Qualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, CCNA, MCP or MOUSE)
    • Valid Driver's License and Own Reliable Transport (Compulsory)

    Experience and Knowledge:

    • Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
    • Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).
    • Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, POP, IMAP, SMTP etc.).
    • Experience working with, configuring and troubleshooting network devices (VOIP handsets, residential Routers, etc.).
    • Experience resolving end-user problems and working with an incident management system.
    • Experience dealing with customers, staff and external suppliers on a continuous basis.
    • ISP or telecommunications background
    • Mikrotik and other switch/router brand experience, configuration and troubleshooting
    • IP addressing and subnetting
    • Ticketing, and answering customer queries via the phone
    • PC hardware and software, internal WIFI AP's and VOIP

    Skills and Attributes

    • Excellent communication skills (verbal and written) (No compromise)
    • Proven organisational and administration skills
    • Able to perform under pressure
    • Customer service orientated
    • General network and internet understanding
    • Knowledge of outdoor wireless networks (SIAE, Ubiquiti, Mikrotik)

    Specific Requirements

    • Solid and positive references
    • Clear health record
    • Clear credit record
    • No criminal record

    Normal working hours are Mondays to Fridays from 16h00 until 21h00, Weekends On A Rotational basis from 9h00 until 21h00

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