Selwyn Booysen

I am an experienced Technical Support Consultant with a strong background in the information technology and services industry. With a Bachelor's degree focused in Information Technology, I have developed expertise in various areas, including computer repair, Microsoft Office, Oracle Database, N+, and mobile applications. Throughout my career, I have demonstrated a commitment to providing exceptional support and resolving technical issues. From diagnosing and troubleshooting computer-related problems to assisting with Microsoft Office applications, I have a wide range of technical skills. Additionally, my proficiency in Oracle Database enables me to handle database installation, administration, and optimization. I hold a CompTIA Network+ (N+) certification, which validates my networking knowledge and troubleshooting abilities. I am customer-oriented, employing excellent communication skills to guide users through solutions in a clear and concise manner. With my technical knowledge and dedication to customer satisfaction, I strive to provide efficient and effective technical support.

•Call Analysis, management, escalations and Closure with BMC Remedy
•Solid knowledge of information security principles and practices
•Understanding of advanced security protocols and standards
•Experience with software and security architectures
•Evaluate and develop approach to solutions
•Proactively assesses potential items of risk and opportunities of vulnerability in the network
•Experience with security practices of Intranet and Extranet
•Firewalls(Checkpoint)
•Endpoint Security (McAfee, Symantec Endpoint Protection)
•Web proxy 
•Assist in deploying new projects
•Communication to the user community and the various department within UCS/VSP
•Online and onsite application software fault resolution
•Troubleshooting e.g. virus identification, unauthorized software, etc.
•Troubleshooting remotely via bomgar
•Point of sale to back office communication problems (the link system)
•Setup and Installation of software for new stores
•Communication between Vodafone and Vodacom Business
•Follow up on all outstanding queries on time and within SLA with clients 
•Analyzing and solving problems
•Troubleshooting and establishing hardware issues
•Ensuring that the log is resolved even after escalating to the programmer.
•Communication within UCS software escalated issues
•Responsible for personal development and career progression with regards to knowledge of system; procedures and practices
•Ensure all calls is updated with root cause
•Do in depth investigation and follow up to obtain the root cause of a problem

B.tech: Information Technology