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    Automotive/Trailer, Aftersales - Pretoria, South Africa - RAKKGALAKANE RECRUITMENT

    RAKKGALAKANE RECRUITMENT
    RAKKGALAKANE RECRUITMENT Pretoria, South Africa

    3 days ago

    RAKKGALAKANE RECRUITMENT background
    Full time
    Description

    Automotive/Trailer, Aftersales & Repairs Manager - Pretoria, R35K – R45K

    Desired Experience and Qualifications:

    • Grade 12.
    • A minimum of 5 years' experience in service/parts departments of the automobile or trailer industries
    • Code 08 Drivers License
    • Knowledge of stock control systems would be an advantage.
    • Time Management skills to meet required deadlines (essential)
    • Reputation for building strong relationships.
    • Team orientation.
    • Problem solving mindset and ability to multitask in a fast-paced environment.
    • Sound trailer technical and product knowledge.
    • In-depth knowledge of sound customer satisfaction process
    • Cost Analysis.
    • Preparing of quotations
    • Understanding of Basic Business operations and principals
    • Trailer technical and product knowledge would be an advantage.

    Duties & Responsibilities:

    • Clients: Diagnose problems, prepare estimates for repairs and check if still in warranty.
    • Liaising with customers in case of warranty issues.
    • Offering customers a pre-assessment visit to confirm challenging problems.
    • Following up on parts orders and promptly informing customers of any delays.
    • Creating Repair Quotations and orders.
    • Arranging booking reminders.
    • Maintaining accurate customer information.
    • Monitoring outstanding parts ordered and unpaid invoices.
    • Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness' and tidiness within the workplace.
    • Coordinate Spare Parts activity to ensure parts availability to ensure service exchange and warranty parts procedures are adhered to.
    • Manage the workshop facilities and HSE together with Safety Officer.
    • Create working time schedules for work shifts based on Repairs Schedules.
    • Attend to Daily and Weekly Workshop reporting to Directors, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
    • Processing of complaints and process major or complicated complaints.
    • Participate in meetings with Key customers when required.
    • Market and Communicate services solutions to existing and potential customers.
    • Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
    • Monitor the workshop's pricing and discounts to ensure that they meet the established level.
    • Feedback and focus on workshop results – Develop the workshop business by follow up budget, results, operational targets and taking measure in order, to achieve set targets.
    • Manage and analyses the workshop's running costs and expenditure budget.
    • Regularly follow up service business and financial results.
    • Set, monitor, maintain and follow up KPI's as per Company procedures.
    • Work with and handle applicable licenses for the workshop operations, monitor possible developments.
    • Analyse current standards to identify and present opportunities for improvement of the workshop.
    • Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
    • Oversee all Internal, Warrant, and on-site workshop and Staff.
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