Aftersales Non-technical Trainer - Centurion, South Africa - Apex Business Solutions

Thabo Mthembu

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Thabo Mthembu

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Description

Duties and Responsibilities

  • Integrate training offerings with Dealer Management Strategic objectives, overall benchmark, to support people performance objectives promoting a learning organisation.
  • Design and maintain quality training material to ensure both knowledge and Brand pride are incorporated.
  • Contribute new ideas and methodology to all training allocated to you.
  • Ensure that all training activities and materials, including examination and assessments, meet with the relevant organisational and statutory policies, including health and safety.
  • Ensure that all training manuals and course handouts are up to date.
  • Update course content where applicable.
  • Plan and prepare all training aid resources before training takes place.
  • Conduct instructor lead training ranging from 120 to 150 days per annum.
  • Build and maintain professional and effective relationships with Dealer and client personnel.
  • Support and enable delegates to achieve certification success.
  • Travel required for delivery of training, both within South Africa and in Sub-Sahara markets.
  • Support and conduct training pertaining to local and Group competitions as per Brand requirements.

General Responsibilities

  • To take responsibility for own professional development, including undertaking training in education
  • To take initiative and problem solve.
  • To plan and book for training travel in the regions.
  • To organize each training day ahead of time.

Liaison and networking

  • Liaise with OEM departments relevant to course materials.
  • To liaise as necessary with the IT to ensure full functionality of training computers.
  • Team members to ensure clear communication with the team.

Knowledge, Skills & Experience Required

  • BA (ED) (advantageous).
  • ETDP / OETDP (advantageous).
  • Facilitators qualification.
  • Assessor & Moderator in Automotive Aftersales (advantageous).
  • At least 5 years' experience in automotive aftersales.
  • In depth experience on Warranty for both an OEM and Dealer perspective.
  • Aftersales Systems trainer.
  • Through understanding of Aftersales processes.

Salary:
R50 000,00 - R60 000,00 per month


Experience:

- automotive aftersales: 4 years (required)


Ability to Commute:

  • Centurion, Gauteng (required)
Application Deadline: 2024/02/23

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