After Sales Manager - Johannesburg North, South Africa - SydSen Recruit

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SydSen Recruit
Verified Company
Johannesburg North, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
After Sales Manager - Johannesburg North

My client in the

Automotive Industry (Commercial Vehicles) is seeking an

experienced After Sales Manager to join their team based in Kempton Park, Johannesburg.


Requirements:


  • Matric + qualification in business or engineering or related field will be advantageous
  • Minimum 5 8 year's proven experience in similar role in Commercial Industry
  • Code 8 licence
  • Strong Reporting and Presentation skills
  • Indepth knowledge of aftersales operations, service and warranty processes and parts management

Duties and Responsibilities:


  • Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border market
  • Strategic Leadership: Develop and implement a comprehensive national aftersales strategy to optimize customer satisfaction, loyalty and profitability
  • Service Network Optimization: Evaluate and enhance the service network, ensuring efficient coverage to meet customer needs while maximising operational effectiveness
  • Quality Assurance: Implement and oversee quality control measures for service and parts, ensuring compliance with company standards and Industry regulations
  • Customer Relations: Foster strong relationships with key clients, addressing their concerns promptly and working to exceed their expectations
  • Revenue Growth: Collaborate with sales and marketing teams to identify opportunities for upselling services and parts, contributing to overall revenue growth
  • Training and Development: Implement training programs to enhance the skills and knowledge of after sales teams, keeping them abreast of the latest industry technologies and trends
  • Data Analysis: Utilize data and performance metrics to evaluate aftersales operations, identify areas for improvement, and drive datadriven decisionmaking
  • Budget Management: Develop and manage budgets for the aftersales department, ensuring cost effectiveness and financial accountability
  • Compliance: Ensure that all aftersales activities comply with relevant regulations, standards and safety protocols

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  • For more information please contact:
**Kalinka Smit
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